SeeClickFix is an easy way for residents to report concerns directly to the City and have department staff follow up to resolve the issues. Please use a detailed address, description, and photo (if possible) to give as much information to City staff so they can investigate and determine the best way to address your concerns. You are encouraged to enter your email address on reports in order to get automated updates on the status of your issue as City staff work to resolve it. This system is best suited to respond to service requests like potholes, street lights, rodent issues, etc. that can be assigned to staff and addressed in a timely manner. Issues requiring immediate attention or those dealing with public safety should be reported directly to the Emergency Communications Center at 617-349-3300 as this system is not monitored 24/7.
This system is best suited to respond to service requests like potholes, street lights, rodent issues, etc. that can be assigned to staff and addressed in a timely manner. Start a report with the address of the issue and you will then see a drop-down menu with all of the possible categories of issues you can report using this system. Issues threatening public safety or requiring immediate attention should always be reported directly to the Cambridge Police Non-Emergency Line at 617-349-3300.
Issues threatening public safety or things needing immediate attention (like downed wires, tree limbs, or needles), should be reported directly to the Cambridge Police Non-Emergency Line at 617-349-3300. Things that require long-term planning, a larger discussion, a community process, or involve multiple departments or non-City entities should be directed to the appropriate department by phone call or email as these issues are not easily "fixable" in the same way a pothole, streetlight, etc. are.
The City receives hundreds of requests per day, and departments do their best to response in a timely manner. If you submitted a request and it hasn't been resolved or there has been no communication to you about what to expect in several days, please call 617-349-4300 and a staff member will look up your request and connect with City staff to get an update for you.
