This Month
New Optus boss promises company ‘reset’ after horror two years
The incoming CEO says he will draw on a decade of experience at the national broadband network to focus on customer service amid tight household budgets.
- Jenny Wiggins and Paul Smith
- Sponsored
- Occom
Customer champions: delivering distinctive value as a challenger brand for success
As Australians continue to tighten their belts amid challenging economic times, exemplary customer service is the key for businesses striving to maintain loyalty and stand out in a competitive market.
Sponsored
by Occom
AustralianSuper axes CEO of mobile towers biz
Street Talk understands AustralianSuper has sent Cameron Evans packing three years after he named to the top job.
- Sarah Thompson, Kanika Sood and Emma Rapaport
October
Optus ‘exploited’ vulnerable people, ACCC alleges
The telco group sold phone plans to people who could not use them at home because there was no Optus coverage where they lived, the competition watchdog claims.
- Jenny Wiggins
Optus disputes ACMA’s ‘not highly sophisticated’ cyberattack claim
The hacker in Optus’ 2022 data breach had “a high degree of knowledge” of the telecommunications group’s confidential systems, Optus has claimed.
- Jenny Wiggins
Australia’s fibre backbone race picks up speed
The Vocus Group’s $5 billion purchase of fibre networks reflects the intensifying competition among companies installing the cables that will handle data for the nation’s digital needs.
- Jenny Wiggins
Former PwC consultants test satellite replacements for copper wires
Satellites orbiting close to Earth will be tested by PwC spin-off Scyne Advisory to see if they can handle mobile phone calls in bad weather.
- Jenny Wiggins
WiseTech’s Richard White slips into witness protection
The tech billionaire had a secret wedding amid his legal stoush with an alleged former lover.
- Mark Di Stefano
Telstra investors protest against executive bonuses
Not all Telstra shareholders are happy about its executive bonuses after the telco’s annual profit was hit by hefty write-downs and restructuring costs.
- Jenny Wiggins
‘Transformative’: Vocus buys TPG fibre networks for $5.25b
Macquarie Group will pitch more aggressively for data-hungry customers as it expands the Vocus Group’s national fibre network footprint.
- Updated
- Jenny Wiggins
- Opinion
- Chanticleer
Macquarie’s private equity job at Vocus hits $5.25b peak
Macquarie is again pushing the boundaries of what it means to be an infrastructure investor in Australia.
- Anthony Macdonald
Young people, Telstra sceptics: How Boost CEO plans to grow telco
The pre-paid telco backed by Peter Adderton and Paul Keating claims to be gaining market share in an industry that CEO Jason Haynes says is riddled with too many choices.
- Jenny Wiggins
‘Not just going to happen’: Telstra boss warns on AI boom
Vicki Brady says Australia could miss out on a vital boost to productivity from artificial intelligence if it fails to build the core infrastructure required.
- James Thomson
- Opinion
- Chanticleer
No magic, just hard work: What Telstra’s AI push really looks like
Vicki Brady’s big lesson on deploying AI? The gains are incremental, and they’re hard-won. But the opportunity is real, and the value is starting to emerge.
- James Thomson
September
Optus communications ‘manifestly inadequate’ in 2023 phone outage
Senators want new rules to force telco groups to keep the public updated when phone and internet connections fail.
- Updated
- Jenny Wiggins
- Exclusive
- Telecommunications
AusSuper’s mobile towers empire slumps deep into the red
The country’s largest superannuation investor was already at odds with its partner, Singtel-owned Optus, over a delay in rolling out network infrastructure.
- Jenny Wiggins
