Report a crime or incident

Emergencies

In an emergency:

• Call the police on 999
• Speak to the nearest member of staff
• Use the passenger alarm

Crime on the transport network

Bus

Report it to the Metropolitan Police:

• Call 101
• Go to the Metropolitan Police website  

Tube and rail

• Text the British Transport police on 61016. Tell them what happened, where and when. (A small charge may apply.)
• Download the British Transport Police app Railway Guardian from the App Store or Google Play Store. The app also contains safe travel guides and advice

Across London

• You can report some crimes online

Terrorism or suspicious activity

To report possible terrorist activity:

• Call the confidential hotline on 0800 789 321
• Report online to the Metropolitan Police
• Give information anonymously via CrimeStoppers

Hate crime

A hate crime is defined by the British Transport Police as when someone commits a crime against you because of your:

• Race
• Religion
• Sexual orientation
• Gender identity
• Disability

You don't have to be the victim of hate crime to report it. You can report anything you've seen happening to someone else, or report it on their behalf if they don't want to.

Find out how to report a hate crime.

Sexual harassment

Sexual harassment is not tolerated on our network.

Find out what you can report and how to report sexual harassment.

Report to TfL

Report these crimes directly to us:

• Criminal damage or antisocial behaviour
• Touting and illegal cab activity
• Fraud or corruption against TfL

For more help and ways to contact us:

• Visit our Help and contacts page
• Report lost property

CCTV evidence

It's important that you report a crime or incident on the transport system as soon as possible. Images captured by CCTV are only kept for a limited time period. Find out more about how long we keep personal data.