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Link to original content: http://tfl.gov.uk/modes/driving/red-routes/contact-red-routes
If you need to contact us about any other aspect of our service, go to the Help & contacts section.
You can contact us online with questions about red routes.
Provide as much detailed information as possible to help us give you a prompt response. You'll be able to upload documents to support your enquiry.
Or you can contact us by phone:
UK: 0343 222 2222 (call charges may apply)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)
Open Monday to Friday: 08:00-20:00
You can also view our complaints procedure.
UK: 0343 222 2222 (call charges may apply)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)
Open Monday to Friday: 08:00-20:00
Do not use the complaints procedure to challenge the validity of a penalty charge after you receive a PCN. Disputes over penalty charges have their own statutory representations and appeals procedure.
Find out how to challenge a PCN.
If you need to speak to us about a PCN:
Phone: 0343 222 3333 (call charges may apply)
Open Monday to Friday: 08:00-20:00
If you're not happy with the service you may have received regarding the enforcement of red routes, you may make a complaint online.
Provide as much detailed information as possible to help us give you a prompt response. You will be able to upload documents to support your complaint.
You can also see our red routes complaints procedure.
Do not use the complaints procedure to challenge the validity of a penalty charge after you receive a Penalty Charge Notice (PCN). Disputes over penalty charges have their own statutory representations and appeals procedure.
If you need to speak to us about a PCN:
Phone: 0343 222 3333 (call charges may apply)
Open Monday to Friday: 08:00-20:00
