InterContinental Hotels Group (IHG) was founded as a division of Pan American Airways when its first hotel was opened in Brazil in 1946. In 1998, the company was bought by Bass Brewery of Burton-upon-Trent, England. In 2000, Bass and its assets were sold to Belgian brewer Six Continents and, in 2003, InterContinental Hotels Group (IHG) was created when Six Continents split into two companies. These days, the multinational hotel company is a key player in the
and operates a number of brands such as InterContinental, Crowne Plaza, Holiday Inn, Holiday Inn Express, Staybridge Suites, Candlewood Suites, and Hotel Indigo. When looking at the
in 2022, the Americas region accounted for over one billion U.S. dollars in revenue. Meanwhile, the EMAEAA region accounted for 552 million U.S. dollars.
How many hotels does the InterContinental Hotels Group have worldwide?
In 2022, the
number of IHG hotels worldwide exceeded six thousand. Approximately 5.2 thousand of these hotels were franchised, while another 946 hotels were managed by the company. The remaining hotels were owned and leased. Holiday Inn Express was the brand with the
highest number of InterContinental Hotels Group (IHG) hotels across the globe, with 3,091 properties. Meanwhile, 1,226 hotels belonged to the Holiday Inn brand. The company’s total number of hotel rooms worldwide has remained relatively steady over the past three years. As of December 2022, there were 69,806
InterContinental hotel rooms worldwide, up from the previous year’s total. Moving forward, IHG has plans to expand its properties, with the
number of InterContinental Hotel Group hotel rooms in the pipeline totaling 281,468 as of December 2022.
How satisfied are consumers with the InterContinental Hotels Group?
From 2008 to 2023, InterContinental Hotels Group has featured in the
American Customer Satisfaction Index (ACSI). The American Customer Satisfaction Index is an economic indicator that measures the satisfaction of consumers across the U.S. economy and scores on a 0-100 scale at the national level with 100 being the highest and best possible score. According to the ACSI, InterContinental Hotels Group received a satisfaction score of 76 in 2023 which was one point above the
hotel industry average of 75 during that same year. Despite IHG having an ACSI score only one point above the industry average, the company remains popular among consumers. In 2022, three of the company’s brands, Holiday Inn, Intercontinental, and Crowne Plaza ranked among the top ten
most valuable hotel brands based on brand value worldwide.
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