This statistic shows the importance of the use of real time customer analytics for customer experience in the United States as of March 2018. According to the source, 60 percent of respondents stated that they thought the use of real time customer analytics was very important for improving customer experience at the time of the survey.
Importance of the use of real time customer analytics for customer experience in the United States as of March 2018*
business leaders drawn from Harvard Business Review Advisory Council and Harvard Business Review readers
Method of interview
Face-to-face interviews, telephone interviews
Supplementary notes
*This heading was phrased by the source as follows: "Percentage of respondents indicating that the ability to use real-time customer analytics to improve customer experience across touch points and devices is extremely important today and that it will be extremely important in two years."
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Forbes. (July 8, 2018). Importance of the use of real time customer analytics for customer experience in the United States as of March 2018* [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/880495/real-time-customer-analytics-customer-experience/
Forbes. "Importance of the use of real time customer analytics for customer experience in the United States as of March 2018*." Chart. July 8, 2018. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/880495/real-time-customer-analytics-customer-experience/
Forbes. (2018). Importance of the use of real time customer analytics for customer experience in the United States as of March 2018*. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/880495/real-time-customer-analytics-customer-experience/
Forbes. "Importance of The Use of Real Time Customer Analytics for Customer Experience in The United States as of March 2018*." Statista, Statista Inc., 8 Jul 2018, https://www.statista.com/statistics/880495/real-time-customer-analytics-customer-experience/
Forbes, Importance of the use of real time customer analytics for customer experience in the United States as of March 2018* Statista, https://www.statista.com/statistics/880495/real-time-customer-analytics-customer-experience/ (last visited November 22, 2024)
Importance of the use of real time customer analytics for customer experience in the United States as of March 2018* [Graph], Forbes, July 8, 2018. [Online]. Available: https://www.statista.com/statistics/880495/real-time-customer-analytics-customer-experience/
