Blinkit was ranked the highest with a score of 2.4, between January and November 2023, based on a customer's experience with online grocery delivery platforms in India. In comparison, Swiggy Instamart had the lowest score. However, a rating of five or over was not given to any of the quick commerce brands.
Customer satisfaction with quick commerce in India between January and November 2023, by brand
based on 32,000 reviews on Apple and Google app store.
Method of interview
Online survey
Supplementary notes
Customer satisfaction scale ranges from 0 to 10, where 1 is the lowest and 10 is the highest, based on customer experience with grocery delivery services.
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Inc42. (December 26, 2023). Customer satisfaction with quick commerce in India between January and November 2023, by brand [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/
Inc42. "Customer satisfaction with quick commerce in India between January and November 2023, by brand." Chart. December 26, 2023. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/
Inc42. (2023). Customer satisfaction with quick commerce in India between January and November 2023, by brand. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/
Inc42. "Customer Satisfaction with Quick Commerce in India between January and November 2023, by Brand." Statista, Statista Inc., 26 Dec 2023, https://www.statista.com/statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/
Inc42, Customer satisfaction with quick commerce in India between January and November 2023, by brand Statista, https://www.statista.com/statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/ (last visited November 22, 2024)
Customer satisfaction with quick commerce in India between January and November 2023, by brand [Graph], Inc42, December 26, 2023. [Online]. Available: https://www.statista.com/statistics/1471655/india-quick-commerce-brands-consumer-satisfaction/
