In the fourth quarter of the 2023/24 financial year, customer satisfaction among services operated by Transport for London was highest for the Elizabeth line. The Elizabeth line scored a customer satisfaction level of 81 percent. London Trams, London Overground, and the Docklands Light Railway scored slightly lower at 78 percent.
Passenger satisfaction with Transport for London in the United Kingdom in Q4 2023/24, by service
*Data on customer satisfaction with London Trams is only collected in Q3 of each year. Data included for London Trams reflects survey results from Q3 2023/24.
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Transport for London. (July 5, 2024). Passenger satisfaction with Transport for London in the United Kingdom in Q4 2023/24, by service [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London. "Passenger satisfaction with Transport for London in the United Kingdom in Q4 2023/24, by service." Chart. July 5, 2024. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London. (2024). Passenger satisfaction with Transport for London in the United Kingdom in Q4 2023/24, by service. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London. "Passenger Satisfaction with Transport for London in The United Kingdom in Q4 2023/24, by Service." Statista, Statista Inc., 5 Jul 2024, https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
Transport for London, Passenger satisfaction with Transport for London in the United Kingdom in Q4 2023/24, by service Statista, https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/ (last visited November 22, 2024)
Passenger satisfaction with Transport for London in the United Kingdom in Q4 2023/24, by service [Graph], Transport for London, July 5, 2024. [Online]. Available: https://www.statista.com/statistics/1413171/transport-for-london-customer-satisfaction-by-service/
