According to a 2022 survey, consumers in the United States favored direct interactions when returning expensive purchases. Nearly four in ten U.S. online shoppers who bought high-value items preferred returning them in-store, while just over a quarter (26 percent) favored home pickup. Conversely, most of those who purchased low-value items would opt for mail returns.
Preferred return methods for high-value vs. low-value items in the United States in 2022
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Narvar. (October 31, 2022). Preferred return methods for high-value vs. low-value items in the United States in 2022 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1373930/reverse-logistics-return-method-item-value-us/
Narvar. "Preferred return methods for high-value vs. low-value items in the United States in 2022." Chart. October 31, 2022. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1373930/reverse-logistics-return-method-item-value-us/
Narvar. (2022). Preferred return methods for high-value vs. low-value items in the United States in 2022. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1373930/reverse-logistics-return-method-item-value-us/
Narvar. "Preferred Return Methods for High-value Vs. Low-value Items in The United States in 2022." Statista, Statista Inc., 31 Oct 2022, https://www.statista.com/statistics/1373930/reverse-logistics-return-method-item-value-us/
Narvar, Preferred return methods for high-value vs. low-value items in the United States in 2022 Statista, https://www.statista.com/statistics/1373930/reverse-logistics-return-method-item-value-us/ (last visited November 22, 2024)
Preferred return methods for high-value vs. low-value items in the United States in 2022 [Graph], Narvar, October 31, 2022. [Online]. Available: https://www.statista.com/statistics/1373930/reverse-logistics-return-method-item-value-us/
