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Link to original content: http://statista.com/statistics/1372473/united-states-consumers-distance-travel-free-returns/
Miles U.S. consumers would travel for free returns 2022 | Statista

Distance that online shoppers would travel for a free return in the U.S. 2022

Published by
Stephanie Chevalier,
Sep 23, 2024
According to a 2022 survey, 96 percent of online shoppers in the United States were willing to travel at least 1.6 kilometers (1 mile) for a free return on their purchases. That being said, four in ten U.S. e-commerce consumers were willing to travel up to 8 kilometers (5 miles) for a free return, while over a third (35 percent) were willing to travel up to 16 kilometers (10 miles).

Distance that online shoppers were willing to travel to get a free return on their purchases in the United States in 2022

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Sources

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Release date

December 2022

Region

United States

Survey time period

September 8 to 19, 2022

Number of respondents

2,002 respondents

Special properties

consumers who returned an online purchase within the past year

Supplementary notes

A mile is equal to approximately 1.60934 kilometers (km).
The source does not specify the age of respondents or type of survey.

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Statistics on " E-commerce in the United States "

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Overview

7

Segments

6

Leading players

8

Online shoppers

6

Device usage

6

Online traffic & mobile apps

6

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Topics

E-commerce returns in the United StatesReverse logisticsOnline shopping behavior in the United StatesE-commerce in the United StatesSustainability in e-commerce
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