The IT-related business process outsourcing (BPO) market in Japan was valued at 2.78 trillion Japanese yen in fiscal year 2022. Due to factors such as labor shortages and an increasing demand for outsourcing in the public sector, sales of IT-related BPO service providers were forecast to grow steadily to more than 3.2 trillion yen by fiscal year 2027.
Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2021 to 2022 with a forecast until 2027
(in trillion Japanese yen)
fiscal year 2021 to 2022; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year
Special properties
the market size is based on sales at businesses
Supplementary notes
*Forecast.
BPO refers to services undertaken by a company at the request of client companies to do inner-office tasks such as: system operation/management, call center jobs (contact centers, help desks, and fulfillment), back-office jobs (HR, welfare, general affairs, and finance and accounting), and direct departmental jobs (purchasing/procurement, sales, simple tasks at core sections, and tasks unique to each industry). Specialty services that have been traditionally outsourced, such as tax matters, distribution, development of information systems, and maintenance of buildings, are not included. In addition, BPO for IT indicates system operation/management among various BPO tasks. All the other BPO tasks are defined as BPO for non-IT jobs.
Research objects were BPO service providers for IT tasks, printing jobs, call center services, back-office jobs, and other operations for client companies.
100 Japanese yen equal 0.66 U.S. dollars or 0.61 euros as of April 2024.
Values have been rounded.
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Yano Research. (November 17, 2023). Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2021 to 2022 with a forecast until 2027 (in trillion Japanese yen) [Graph]. In Statista. Retrieved November 26, 2024, from https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/
Yano Research. "Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2021 to 2022 with a forecast until 2027 (in trillion Japanese yen)." Chart. November 17, 2023. Statista. Accessed November 26, 2024. https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/
Yano Research. (2023). Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2021 to 2022 with a forecast until 2027 (in trillion Japanese yen). Statista. Statista Inc.. Accessed: November 26, 2024. https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/
Yano Research. "Sales Value of The It-related Business Process Outsourcing (Bpo) Market in Japan from Fiscal Year 2021 to 2022 with a Forecast until 2027 (in Trillion Japanese Yen)." Statista, Statista Inc., 17 Nov 2023, https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/
Yano Research, Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2021 to 2022 with a forecast until 2027 (in trillion Japanese yen) Statista, https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/ (last visited November 26, 2024)
Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2021 to 2022 with a forecast until 2027 (in trillion Japanese yen) [Graph], Yano Research, November 17, 2023. [Online]. Available: https://www.statista.com/statistics/1219979/japan-it-related-bpo-market-size/
