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Link to original content: http://fr.statista.com/statistics/1041656/net-promoter-score-by-industry-worldwide/
Customer satisfaction: NPS by industry worldwide 2020 | Statista

Global Net Promoter Score by industry 2020

Published by
Raphael Bohne,
Jul 6, 2022
Companies operating in the education and training sector achieved the highest Net Promotor Score (NPS), according to a survey conducted in 2020. The education and training sector recorded an NPS of 71. On the other hand, companies in the healthcare sector registered the lowest NPS, equal to 24.

The Net Promoter Score is an index used to gauge the customers' overall satisfaction and brand loyalty. The NPS ranges from -100 to 100 and measures the willingness of customers to recommend a company's products or services to others.

Net Promoter Score (NPS) of businesses worldwide in 2020, by industry

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Release date

March 2020

Region

Worldwide

Survey time period

2020

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