CUSTOMER SERVICE:

The Automated Assistance Line (AAL) is available toll-free 24 hours a day, 7 days a week.  If you need to speak with a Child Support Specialist, the DCSS Customer Service Unit is available Monday through Friday from 8:00 a.m. - 4:00 p.m.

• Tthe following two numbers are no longer in use (302) 739- XXXX in Kent and (302) 856-XXXX in Sussex.  To reach out to the DCSS customer service unit please call (302) 577-7171.

2-1-1

The 2-1-1 telephone number is available 8:00 a.m. to 8:00 p.m., Monday through Friday.  Callers can find information about Health and Human Service programs such as affordable housing, after-school programs, care for senior citizens, child care, financial assistance, food banks, health resources, job training programs, legal assistance, mental health resources, rent assistance, and much more.

FAX NUMBERS:

• Change of Address Form: (302) 395-6604
• Community Relations Officer: (302) 395-6735
• Customer Service Unit: (302) 395-6733
• New Hire Specifications: (855) 481-0047
• NCC Main: (302) 395-6734
• KC Main: (302) 672-9581
• SC Main: (302) 515-3401

MAILING ADDRESSES:

• Administrative Hearing Section
  P.O. Box 11564
  Wilmington, DE 19850
• Change of Address Form
  P.O. Box 15012
  Wilmington, DE 19850
• Change of Name Form
  P.O. Box 15012
  Wilmington, DE 19850
• Community Relations Officer
  P.O.Box 11223
  Wilmington, DE 19850
• General Correspondence
  P.O. Box 15012
  Wilmington, DE 19850
• Delaware State Directory of New Hires
  PO Box 90370
  Atlanta, GA 30364
  Delaware State Directory of New Hire Reporting Website
  Phone: (855) 481-0018
  Fax: (855) 481-0047
  Email for comments, suggestions, or questions about the New Hire Reporting website.
  Email for employers/users seeking more technical information or assistance with the New Hire Reporting website.
• Office of the Director
  P.O. Box 11223
  Wilmington, DE 19850

OFFICE LOCATIONS:

Addresses for each DCSS office statewide (New Castle County, Kent County and Sussex County) are listed below - along with hyperlinks to provide you with directions. DCSS offices are open Monday through Friday from 8:00 a.m. to 4:30 p.m.

PAYMENT ADDRESSES:

Regularly scheduled child support payments must be made by check or money order only. Effective February 17, 2009 child support payments will not be accepted in the Dover and Georgetown offices. All child support payments must be mailed to the appropriate PO Box listed below.

• Child Support Payments - from Employers and Other State's IV-D Agencies:
  P.O. Box 12287 Wilmington, DE 19850
• Child Support Payments - from Non-Custodial Parent/Obligor:
  P.O. Box 12831 Wilmington, DE 19850
• Other Special Payments:
  P.O. Box 12811 Wilmington, DE 19850