Group Sales
Bring a group of 10 or more for personalized service and access to exclusive offers.
What is the minimum group size?
Groups of 10 or more can take advantage of all of the services of the Group Sales department. Ticket discounts are available for groups of 20 or more for most concerts.
What time should my group arrive?
We suggest arriving 30 minutes prior to concert time. Group members should have their tickets in hand.
What kinds of group discounts are offered?
Groups of 20 or more people receive generous discounts to many concerts at Symphony Center. The exact amount of the discount depends on the performance selected and ticket availability.
Is a deposit required?
After your group has been assigned seats, we request a 15% nonrefundable deposit to hold those seats. The deposit, payable by check or major credit card, will be applied toward your total balance.
When is the final payment due?
The remaining balance of your order is due 60 days prior to the concert date. The final payment may be made with a check or a major credit card.
What about handling fees?
We charge only $15 for the entire order.
Can I change my order?
Yes! Group orders can be adjusted until the time of final payment. After paying the deposit, however, you are contracted to purchase at least 80% of the original ticket quantity.
How far in advance can I make a request?
If you can select a date, we can take a request. Even if the concert season has yet to be announced, we’ll take a request based on the date you’d like to come. Advance ordering is the key to securing good seats!
Will my group be assigned seats when I make a request?
Assigned seating depends on the time of year during which you call. Our concert season is usually announced in February. Although we can take a request for seats at any time, we cannot confirm seating until late summer. At that time, seating requests will be filled in the order in which they were received. Any order received after that time will be quoted exact seats right over the phone.
Can my group sit together?
We will make every possible effort to seat all group members together. Unfortunately, this is not always possible. The further in advance you make reservations, the better we can accommodate your seating requests!
Are there any age restrictions for the concerts?
Most Symphony Center concerts are recommended for children at least 10 years of age. CSO Family Matinee Series concerts are designed for children ages 5 and up and are open to children of all ages.
How do I get my tickets?
We can mail your tickets or send them by email as e-tickets you can print in advance.
Where is Symphony Center?
Symphony Center is located on Chicago’s Cultural Mile at 220 South Michigan Avenue, across the street from the Art Institute.
Is there motor coach parking?
The closest legal motor coach parking location is at 420 South Franklin Street. Motor coach parking is also available at 1200 South Canal Street, 631 West Kinzie Street and at the Museum Campus.
Is photography allowed at Symphony Center?
Patrons are welcome to use their smartphones to take photos of their visit to Symphony Center and are encouraged to share them. However, photography and video recording is prohibited during the performance.
What else can my group do while in Chicago?
Symphony Center is conveniently located in the heart of downtown Chicago. You’ll be close to world-famous shopping on the Magnificent Mile and beyond, delicious dining options, the city’s Museum Campus, the Art Institute of Chicago and many other attractions. See Plan Your Visit for more information.