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Link to original content: http://community.ebay.com/t5/Report-eBay-Technical-Issues/Help/td-p/32553978
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Help!

glorybells
Rockstar

‎12-19-2021 01:05 PM

I have an open case for an item not received.  When I click on the words Take Action, I get an error message.  See pictures below.

 

As this is time sensitive, I need this resolved ASAP.

 

F91BD520-2B5E-4A0F-BCE3-A3A894AEABE8.jpegB5FCECC4-F68A-49B5-8A8B-DFE8F5296832.jpeg

GloryBells  • 
eBay Mentor Since 2008
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Help!

evry1nositswindy
Rockstar

‎12-19-2021 01:12 PM

Does it do the same thing on your desktop?  

evry1nositswindy  •  seller since 2013
Volunteer Community Mentor
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lamber9347
Rockstar

‎12-19-2021 01:27 PM

@glorybells The phone app is notorious for not being user friendly and/or not doing what you want to do. Try using a tablet, laptop, or desktop and you should be fine. Best of luck to you....

Message 3 of 4
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Help!

glorybells
Rockstar
In response to lamber9347

‎12-19-2021 02:27 PM

I’m using the desktop version on an iPad 

GloryBells  • 
eBay Mentor Since 2008
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