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The eBay CommunityFri, 22 Nov 2024 03:22:23 GMTCommunity2024-11-22T03:22:23ZSeller Protections are in place for sellers impacted by severe weather in the Northwest
https://community.ebay.com/t5/Announcements/Seller-Protections-are-in-place-for-sellers-impacted-by-severe/ba-p/34790214
<P><SPAN data-contrast="none">As the Northwest experiences atmospheric river conditions, extreme wind, and power outages, please note that Seller Protections will be applied to shipments into and out of these areas.</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </SPAN></P>
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<P><SPAN data-contrast="none">O</SPAN><SPAN data-contrast="none">ur primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier. </SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">If your business is impacted, eBay will automatically protect your seller performance, including: </SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
<UL>
<LI><SPAN data-contrast="none">Your Late Shipment Rate (LSR) defects</SPAN><SPAN data-ccp-props="{}"> </SPAN></LI>
<LI><SPAN data-contrast="none">Your valid tracking upload rate </SPAN><SPAN data-ccp-props="{}"> </SPAN></LI>
<LI><SPAN data-contrast="none">Item Not Received (INR) cases due to late delivery along with any Negative or Neutral Feedback if you uploaded tracking before the case was opened and have a physical scan from the carrier</SPAN><SPAN data-ccp-props="{}"> </SPAN></LI>
</UL>
<P><SPAN data-contrast="none">We encourage sellers to follow local guidance on safety precautions and to check with their local carrier locations on service schedules.</SPAN><SPAN data-contrast="none"> We’re continuing to make necessary adjustments to delivery date estimates so that your buyers have accurate expectations. </SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">As always, thank you for selling on eBay.</SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
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<P><SPAN data-contrast="none">The eBay Shipping Team</SPAN><SPAN data-ccp-props="{}"> </SPAN></P>Wed, 20 Nov 2024 22:21:59 GMThttps://community.ebay.com/t5/Announcements/Seller-Protections-are-in-place-for-sellers-impacted-by-severe/ba-p/34790214seller_news_team2024-11-20T22:21:59ZMeet a Seller: Mark Rau is a record-breaking racer and eBay Motors seller
https://community.ebay.com/t5/Announcements/Meet-a-Seller-Mark-Rau-is-a-record-breaking-racer-and-eBay/ba-p/34785574
<P><FONT size="4"><SPAN><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FlPgo8-kbbyI%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DlPgo8-kbbyI&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FlPgo8-kbbyI%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="600" height="337" scrolling="no" title="Breaking speed and sales records" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></SPAN></FONT></P>
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<P><SPAN>In a small Midwestern town, where high-performance cars were rare and racing was a teenage dream, Mark Rau built one of eBay Motors’ most successful auto salvage businesses. What started in a two-car garage as a side hustle to fund his racing hobby has evolved into a 40,000-square-foot operation in Arizona stocked with parts for luxury vehicles.</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>Now a world record-holding race car driver, Mark has established a brand and a reputation both on and off the track that set him apart in the high-end salvage industry. Today, he brings hard-to-find parts to car enthusiasts around the world, exclusively on eBay.</SPAN></P>
<P><SPAN><BR /></SPAN><SPAN>We spoke with Mark of </SPAN><A href="?x=https://www.ebay.com/str/azcycleparts" target="_blank" rel="noopener"><SPAN>AZ Cycle Parts</SPAN></A><SPAN> to hear how he turned his racing dream into a multimillion-dollar eBay business, in his own words:</SPAN></P>
<P><SPAN><BR /></SPAN><FONT size="4"><STRONG>Racing into the record books</STRONG></FONT><STRONG><BR /><BR /></STRONG></P>
<P><SPAN>I'm an entrepreneur at heart and I love business, but racing is my passion. My brother was into Volkswagen Beetles back when I was five years old, so that’s when I caught the bug. I got into racing when I was 15, and ever since then, I’ve been hooked. It’s become a never-ending pursuit to go faster.</SPAN><SPAN><BR /><BR /></SPAN></P>
<P><SPAN>After drag racing for almost 20 years, I moved into half-mile racing on airport runways, where you go from a standing stop to covering a half-mile distance as fast as you can. Just this year, I was able to set the world record for the fastest on earth in half mile racing with my Underground Racing Lamborghini STO at 260.72 miles an hour.</SPAN><SPAN><BR /></SPAN></P>
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<P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="241112_Seller_spotlight_AZCycles_v1-inc-1600x-image-1.jpg" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/900708i485E567BAA23DDDB/image-size/large?v=v2&px=999" role="button" title="241112_Seller_spotlight_AZCycles_v1-inc-1600x-image-1.jpg" alt="241112_Seller_spotlight_AZCycles_v1-inc-1600x-image-1.jpg" /></span></P>
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<P><FONT size="4"><STRONG>Fro</STRONG><STRONG>m race car driver to reseller with a 40,000-square-foot warehouse</STRONG></FONT><STRONG><BR /><BR /></STRONG></P>
<P><SPAN>My eBay journey began as a way to fund my racing pursuits. When I was a teenager in Wisconsin, I used eBay to make money to buy and race cars. I’m from very humble beginnings. Having an eBay side hustle made racing possible, and allowed me to grow into what I am today – one of the top high-end auto salvage sellers on eBay.</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>Back in the early days of the business, I’d go to auto swap meets to find items I could sell and flip. I figured out really quickly that if I bought a vehicle and took it apart, I could make three, four, or five times as much money.</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN>I made the leap to selling full-time on eBay when the economy crashed in 2008. I had been working in the aerospace industry and was let go, so I decided to take the plunge. I cashed out everything I had and started selling out of a two-car garage at my house. Now we've grown into a 40,000-square-foot, all-indoors, climate-controlled warehouse.</SPAN><SPAN><BR /></SPAN></P>
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<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="241119_Seller_spotlight_AZCycles_v2-inc-16x9-image-quote-1 (1).jpg" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/900794iD4825AB35CFAF41E/image-size/large?v=v2&px=999" role="button" title="241119_Seller_spotlight_AZCycles_v2-inc-16x9-image-quote-1 (1).jpg" alt="241119_Seller_spotlight_AZCycles_v2-inc-16x9-image-quote-1 (1).jpg" /></span></P>
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<P><FONT size="4"><STRONG>Sourcing high-end inventory from coast to coast</STRONG></FONT><STRONG><BR /><BR /></STRONG></P>
<P><SPAN>We carry parts for exotic cars such as Ferrari and McLaren, but also muscle cars, enthusiast cars, motorcycles, UTVs, and more. We’re always looking for niche, unique products and we source vehicles from insurance salvage auctions and dealer networks, all across the United States. I'm buying online all the time, and we process two vehicles every day.</SPAN><SPAN><BR /><BR /></SPAN></P>
<P><SPAN>We set ourselves apart from the competition by carrying a vast product line on eBay that no one else in the industry can match. Our high inventory allows us to have smaller margins, and our cash reserves allow us to invest more in products and sell them for more.</SPAN><SPAN><BR /><BR /></SPAN></P>
<P><SPAN>Staying up on the trends is what differentiates us as well. When a new model comes out, we get it, part it out, and take it to market with a product offering.</SPAN></P>
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<P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="241112_Seller_spotlight_AZCycles_v1-inc-16x9-image-2.jpg" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/900704i0E9630DEA449EA55/image-size/large?v=v2&px=999" role="button" title="241112_Seller_spotlight_AZCycles_v1-inc-16x9-image-2.jpg" alt="241112_Seller_spotlight_AZCycles_v1-inc-16x9-image-2.jpg" /></span></P>
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<P><FONT size="4"><STRONG>A commitment to quality and customer service</STRONG></FONT></P>
<P><SPAN><BR /></SPAN><SPAN>We have a staff of ten, and we’re committed to quality. Every part we sell is inspected and tested to make sure it’s in good working order. We take a lot of care – from the photography team, who take excellent photos, to the shipping team, who package the items when they go out the door so they're not damaged in transit.</SPAN><SPAN><BR /><BR /></SPAN></P>
<P><SPAN>All of our products ship out with FedEx. It costs us a bit more, but it gets the product to the customer around two days faster than any other service. And that's why our buyer feedback is so strong. The number one thing we hear from our customers is, “Wow, I can't believe how fast I got the part. I ordered it two days ago, and it's already at my doorstep.”</SPAN></P>
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<P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="241112_Seller_spotlight_AZCycles_v1-inc-16x9-image-quote-2.jpg" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/900705iE8FD89AF40953311/image-size/large?v=v2&px=999" role="button" title="241112_Seller_spotlight_AZCycles_v1-inc-16x9-image-quote-2.jpg" alt="241112_Seller_spotlight_AZCycles_v1-inc-16x9-image-quote-2.jpg" /></span></P>
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<P><FONT size="4"><STRONG>Keeping his business on track with eBay tools</STRONG></FONT><STRONG><BR /><BR /></STRONG></P>
<P><SPAN>There are a few eBay tools that have been absolutely crucial to our business. We use <A href="?x=https://www.ebay.com/sellercenter/ebay-for-business/ebay-fitment-plus" target="_blank" rel="noopener">myFitment</A> heavily on most of our listings to expand our reach and show compatibility with various years, makes, and models. It provides missing fitment information on new listings we post.</SPAN><SPAN><BR /><BR /></SPAN></P>
<P><SPAN><A href="?x=https://www.ebay.com/sellercenter/ebay-for-business/ebay-fitment-plus" target="_blank" rel="noopener">eBay International Shipping</A> has been a godsend for us. It’s eliminated a lot of the headaches and paperwork that come with selling to customers around the world. It’s a simple process: we put the product in a box and ship it to the terminal – and from there, we know we’re covered 100%. We probably sell 15 to 20% of all our products through eIS, and it's been a game changer.</SPAN><SPAN><BR /><BR /></SPAN></P>
<P><SPAN>Also, the new Seller Dashboard and <A href="?x=https://www.ebay.com/sellercenter/ebay-for-business/seller-hub" target="_blank" rel="noopener">Seller Hub</A> have had huge returns for our business. We experiment with different styles of promoting, sales, and offsite advertising. These advantages are relatively new to sellers, and it’s great to be able to put a few marketing dollars here and a few ad dollars there and see results. It’s been a big success for us.</SPAN></P>
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<P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="241112_Seller_spotlight_AZCycles_v1-inc-16x9-image-3.jpg" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/900709i4D172193C05F316D/image-size/large?v=v2&px=999" role="button" title="241112_Seller_spotlight_AZCycles_v1-inc-16x9-image-3.jpg" alt="241112_Seller_spotlight_AZCycles_v1-inc-16x9-image-3.jpg" /></span></P>
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<P><FONT size="4"><STRONG>His advice for aspiring sellers</STRONG></FONT><STRONG><BR /><BR /></STRONG></P>
<P><SPAN>To turn your side hustle into a thriving business, you have to outwork everyone else. You gotta put in the time and the grind, and it's not gonna happen overnight. If you're just out to make a buck, you’ll fail. But if your focus is on taking care of your client and your customer and building a solid reputation, that's how you’ll last. It took me 15 years of grind to build a brand that I could leverage to become what we are now – a multimillion dollar business.</SPAN><SPAN><BR /><BR /></SPAN></P>
<P><SPAN>As a high-end seller, you have to have an excellent reputation. A buyer isn’t going to spend thousands or tens of thousands of dollars on a part for a Lamborghini or a McLaren or a Ferrari from somebody unknown. So you need to build your brand before jumping into that market. And you’ll need some pretty deep pockets to allow yourself to sit on that product because it doesn’t sell overnight.</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN></P>
<P><FONT size="4"><STRONG>Turning his American Dream into reality</STRONG></FONT></P>
<P><SPAN><BR /></SPAN><SPAN>I'm as loyal of an eBay seller as you'll ever find. I'm just so thankful that there’s a platform that allows an average person like me to succeed as an entrepreneur. I didn’t come from any great beginnings. I'm just a regular dude. And the fact that I can reach such a broad range of customers around the world is incredible. </SPAN><SPAN><BR /><BR /></SPAN></P>
<P><SPAN>It’s pretty surreal to feel like I’ve made it. I’m from a small town in the Midwest and I’ve basically achieved the American Dream. The eBay platform has allowed me to create my dream and turn my success story into a reality. Without eBay and eBay Motors, I wouldn’t be where I am today.</SPAN></P>
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<P><I><SPAN>Explore our </SPAN></I><A href="?x=https://community.ebay.com/t5/Announcements/bg-p/Announcements" target="_blank" rel="noopener"><I><SPAN>Seller Community page</SPAN></I></A><I><SPAN> to read more stories about eBay businesses.</SPAN></I></P>Tue, 19 Nov 2024 20:42:19 GMThttps://community.ebay.com/t5/Announcements/Meet-a-Seller-Mark-Rau-is-a-record-breaking-racer-and-eBay/ba-p/34785574seller_news_team2024-11-19T20:42:19ZCanada Post Strike
https://community.ebay.com/t5/Announcements/Canada-Post-Strike/ba-p/34781531
<P><SPAN data-contrast="none">The Canadian Union of Postal Workers (CUPW) are on strike as of November 15, 2024. This will disrupt normal delivery schedules throughout Canada.</SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">If you use eBay International Shipping, you are automatically protected from late or no delivery claims and your seller performance standards and service metrics won’t be affected by international shipping. Any negative or neutral feedback from handling during international transit will be removed from your account.</SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">As eBay International Shipping has the capability to pivot and leverage multiple carriers around the world, eBay anticipates only minor disruptions to eBay International Shipping deliveries in Canada at this time.</SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">If you have already shipped or are shipping directly to Canada, you are protected from late delivery claims as long as you meet your stated handling times.</SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
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<P><SPAN data-contrast="none">We are continuing to monitor the situation and will adjust estimated delivery dates for Canadian buyers as needed.</SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
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<P><SPAN data-contrast="none">You can monitor updates on the </SPAN><A href="?x=https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page" target="_blank"><SPAN data-contrast="none">Canada Post website</SPAN></A><SPAN data-contrast="none">.</SPAN> <SPAN data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":279}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">As always, thank you for selling on eBay.</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":279}"> </SPAN></P>
<P><SPAN data-contrast="none">The Shipping Team</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":279}"> </SPAN></P>Fri, 15 Nov 2024 22:19:40 GMThttps://community.ebay.com/t5/Announcements/Canada-Post-Strike/ba-p/34781531seller_news_team2024-11-15T22:19:40ZReplay our Winter Seller Check-in
https://community.ebay.com/t5/Announcements/Replay-our-Winter-Seller-Check-in/ba-p/34781181
<P><SPAN>The holiday season is here, and recently we held our Winter Seller Check-In to help sellers find success this season. During the event, we heard from eBay teams including Shipping, Ads, Payments, and more. Below are the details of their updates; you can watch the </SPAN><A href="?x=https://youtu.be/3mElTRza3OE" target="_blank" rel="noopener"><SPAN>full event replay here</SPAN></A><SPAN>. </SPAN></P>
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<P><STRONG>Event Highlights</STRONG></P>
<P> </P>
<P><STRONG>Holiday Shipping Strategy</STRONG></P>
<P><SPAN>Effective shipping is crucial for holiday success. We shared updates and strategies to help you manage this aspect of your business efficiently.</SPAN></P>
<P> </P>
<UL>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Carrier updates:</STRONG><SPAN> Latest information to keep you informed.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Shipping options:</STRONG><SPAN> New combined and expedited options.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Delay protection:</STRONG><SPAN> Measures to safeguard against delivery issues.</SPAN></LI>
</UL>
<P> </P>
<P><STRONG>Addressing Unpaid Items</STRONG></P>
<P><SPAN>To reduce unpaid items, eBay is continuing to roll out changes which require buyers to set up a default payment method, including auctions:</SPAN></P>
<P> </P>
<UL>
<LI style="font-weight: 400;" aria-level="1"><STRONG>In non-combined shipping scenarios:</STRONG><SPAN> Buyer may be charged after the auction ends.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>In combined shipping scenarios: </STRONG><SPAN>Buyer may be charged after the buyer’s shopping window ends.</SPAN></LI>
</UL>
<P> </P>
<P><STRONG>Discount Tools to Increase Sales Velocity</STRONG></P>
<P><SPAN>We’ve enhanced our discount tools to make managing your offers easier. </SPAN></P>
<P> </P>
<P><SPAN>These improvements can help save time and increase efficiency:</SPAN></P>
<UL>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Faster offer workflow:</STRONG><SPAN> Streamlined for quick offer creation.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Coupon generation:</STRONG><SPAN> Directly from active listings.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Updated dashboard:</STRONG><SPAN> New metrics for better insights.</SPAN></LI>
</UL>
<P> </P>
<P><STRONG>Holiday Shopper Insights</STRONG></P>
<P><SPAN>We shared insights into the mindset of holiday shoppers based on our recent research, which </SPAN><A href="?x=https://www.ebayadvertising.com/en/2024/11/03/inside-the-holiday-shopper-mindset/" target="_blank" rel="noopener"><SPAN>surveyed</SPAN></A><SPAN> over three thousand online shoppers. </SPAN></P>
<P> </P>
<P><SPAN>Here are the key findings:</SPAN></P>
<UL>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Online shopping plans:</STRONG><SPAN> 65% plan to do most of their holiday shopping online.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>One-Stop shop importance: </STRONG><SPAN>78% of young adults (millennials) feel having a one-stop shop is important.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Marketplace browsing:</STRONG><SPAN> 67% of shoppers tend to browse online marketplaces first.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Shopping start time:</STRONG><SPAN> 43% plan to start their shopping in November or December.</SPAN></LI>
</UL>
<P> </P>
<P><STRONG>Advertising Solutions</STRONG></P>
<P><SPAN>We also presented the </SPAN><A href="?x=https://www.ebayadvertising.com/en/" target="_blank" rel="noopener"><SPAN>advertising solutions</SPAN></A><SPAN> available to you, detailing what they are, their cost models, and listing formats.</SPAN></P>
<P><SPAN> </SPAN></P>
<P><SPAN>These solutions include:</SPAN></P>
<UL>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Promoted Listings:</STRONG><SPAN> Both general campaign strategy and priority campaign strategy.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Promoted Stores: </STRONG><SPAN>Enhance visibility for your entire store.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Promoted Offsite: </STRONG><SPAN>Extend your reach beyond eBay.</SPAN></LI>
</UL>
<P> </P>
<P><STRONG>Seller Hub Enhancements</STRONG></P>
<P><SPAN>Our latest updates to Seller Hub are designed to enhance your selling experience. Whether you're new or seasoned, these improvements offer valuable tools and insights.</SPAN><SPAN><BR /><BR /></SPAN></P>
<UL>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Personalized setup:</STRONG><SPAN> Tailored for new business sellers.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Improved orders experience:</STRONG><SPAN> Beneficial for seasoned sellers.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Management tools:</STRONG><SPAN> Efficient and tailored recommendations.</SPAN></LI>
</UL>
<P> </P>
<P><STRONG>Simplifying Bulk Listing</STRONG></P>
<P><SPAN>Utilizing this tool has never been easier! We shared how you can save time and effort managing multiple items. </SPAN></P>
<P> </P>
<P><SPAN>The team highlighted the three steps required: </SPAN></P>
<OL>
<LI style="font-weight: 400;" aria-level="1"><SPAN>Upload your product images</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><SPAN>Review listings for accuracy</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><SPAN>Submit your new listings. </SPAN></LI>
</OL>
<P> </P>
<P><SPAN>Learn more about the Magical Bulk Listing tool </SPAN><A href="?x=https://community.ebay.com/t5/Announcements/List-faster-and-easier-with-our-magical-AI-powered-bulk-listing/ba-p/34685758" target="_blank" rel="noopener"><SPAN>here</SPAN></A><SPAN>.</SPAN></P>
<P> </P>
<P><STRONG>Interview with an eBay Seller </STRONG></P>
<P><SPAN>We sat down with Up & Running grantee Tracey Glass from Treasures4u2000 to discuss her eBay journey and her tips for holiday success. </SPAN></P>
<P> </P>
<P><SPAN>She shared some invaluable insights for sellers looking to optimize their strategies:</SPAN></P>
<UL>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Product Research:</STRONG><SPAN> Essential for sourcing and trend awareness.</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><STRONG>Holiday tips:</STRONG><SPAN> Practical advice for boosting sales.</SPAN></LI>
</UL>
<P> </P>
<P><STRONG>Watch the Full Event</STRONG></P>
<P> </P>
<P><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Frxe7JqYnmAs%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Drxe7JqYnmAs&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2Frxe7JqYnmAs%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="600" height="337" scrolling="no" title="eBay Winter Seller Check-In 2024" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></P>
<P> </P>
<P><STRONG>Breakout Sessions</STRONG></P>
<P><SPAN>Gain deeper insights and strategies by exploring our breakout sessions:</SPAN></P>
<P> </P>
<P> </P>
<P><STRONG>Optimize Your Listings with Ads.</STRONG> </P>
<P> </P>
<P><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FZQmSNr3r0Hc%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DZQmSNr3r0Hc&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FZQmSNr3r0Hc%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="600" height="337" scrolling="no" title="Optimize Your Listings with eBay Advertising" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></P>
<P> </P>
<P><STRONG>Utilize Discount Tools and Seller Hub.</STRONG> </P>
<P> </P>
<P><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2Fqyw7KNj11po%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dqyw7KNj11po&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2Fqyw7KNj11po%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="600" height="337" scrolling="no" title="Utilize Discount Tools and Seller Hub" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></P>
<P> </P>
<P><STRONG>Learn About Updates to Unpaid Items.</STRONG> </P>
<P> </P>
<P><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FiNoAR4KuT-w%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DiNoAR4KuT-w&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FiNoAR4KuT-w%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="600" height="337" scrolling="no" title="Learn About Updates to Unpaid Items" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></P>
<P> </P>
<P><STRONG>List Faster and Easier with Magical Bulk Listing.</STRONG> <div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FdgNgWQ_iz8w%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DdgNgWQ_iz8w&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FdgNgWQ_iz8w%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="600" height="337" scrolling="no" title="List Faster and Easier with Magical Bulk Listing" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></P>
<P> </P>Wed, 20 Nov 2024 15:45:58 GMThttps://community.ebay.com/t5/Announcements/Replay-our-Winter-Seller-Check-in/ba-p/34781181seller_news_team2024-11-20T15:45:58ZLight up your holiday sales with eBay Advertising
https://community.ebay.com/t5/What-s-New/Light-up-your-holiday-sales-with-eBay-Advertising/ba-p/34776214
<P style="font-weight: 400;">Visit the Holiday HQs page for key dates, trending products, and insights into the holiday mindset. Discover marketplace trends, major factors influencing shopper purchases, and advertising tips to stay competitive. Holiday HQ is your one-stop shop to help you achieve your goals this season.<BR /><BR /><A href="?x=https://www.ebayadvertising.com/en/holiday-2024/" target="_blank" rel="noopener">Visit the Holiday HQ</A><BR /><BR /></P>
<P style="font-weight: 400;"> </P>Tue, 12 Nov 2024 20:34:25 GMThttps://community.ebay.com/t5/What-s-New/Light-up-your-holiday-sales-with-eBay-Advertising/ba-p/34776214community_team2024-11-12T20:34:25ZUnlock New Performance Insights on Your eBay App
https://community.ebay.com/t5/Announcements/Unlock-New-Performance-Insights-on-Your-eBay-App/ba-p/34762332
<P><SPAN>Performance Insights are now live on the eBay mobile app for iOS and Android users as of October 14th. This update is designed to help you understand and improve your business performance directly from your phone.</SPAN></P>
<P> </P>
<P><STRONG>What You Can Do with Performance Insights:</STRONG></P>
<UL>
<LI><SPAN>View real-time traffic graphs</SPAN></LI>
<LI><SPAN>Track listing views and impressions</SPAN></LI>
<LI><SPAN>Monitor click-through rates</SPAN></LI>
<LI><SPAN>Break down traffic sources</SPAN></LI>
</UL>
<P> </P>
<P><STRONG>Why This Matters:</STRONG></P>
<P><SPAN>You can now monitor the performance of your listings on the go. Performance Insights provides the critical data you need to make informed decisions directly from your phone, wherever you are.</SPAN></P>
<P> </P>
<P><STRONG>Benefits:</STRONG></P>
<P><SPAN>The new Performance Insights feature is designed to help you, whether you're managing high-volume listings or tracking specific items. With this tool, you can understand traffic patterns and performance metrics, supporting you in optimizing your listings and enhancing your business performance.</SPAN></P>
<P> </P>
<P><STRONG>Hear what sellers are saying about Performance Insights: </STRONG></P>
<P><SPAN>"Amazing traffic performance layout, easy to understand and navigate; this ebay update is fantastic. eBay is now my number one selling platform!" </SPAN></P>
<P> </P>
<P><SPAN>"This is amazing! I'm so glad to have a way to see this data on mobile. It's simple and easy to use. Thank you for adding this feature"</SPAN></P>
<P> </P>
<P><STRONG>Take Action:</STRONG></P>
<P><SPAN>Start using Performance Insights today to enhance your efficiency. Make data-driven decisions to help boost your business right from your mobile device. To access Performance Insights, open your eBay app, click into the Selling tab, and scroll down to the Jump to… Performance button, with the graphs icon. </SPAN></P>
<P> </P>
<P><SPAN>Happy selling!</SPAN></P>Mon, 04 Nov 2024 17:00:00 GMThttps://community.ebay.com/t5/Announcements/Unlock-New-Performance-Insights-on-Your-eBay-App/ba-p/34762332seller_news_team2024-11-04T17:00:00ZElection Day is November 5th! Are you #VoteReady?
https://community.ebay.com/t5/Announcements/Election-Day-is-November-5th-Are-you-VoteReady/ba-p/34746975
<P style="font-weight: 400;">This is a friendly reminder that next Tuesday, November 5<SUP>th</SUP>, is Election Day. If you have not already voted, we encourage you to send in or cast your ballot in person at your local polling place. </P>
<P style="font-weight: 400;"> </P>
<P style="font-weight: 400;">In addition to the races for President, the House of Representatives, and in many states, the Senate, there are also numerous state and local officials on the ballot this year across the country. If you’d like more details about the elections – or simply don’t know where to cast your ballot – visit the <A href="?x=https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ebaymainstreet.com%2Faction-center%23!%2Fvoting&data=05%7C02%7Ckkayoshi%40ebay.com%7Cb5941a757a6142f6bf7008dcf5080099%7C46326bff992841a0baca17c16c94ea99%7C0%7C0%7C638654661952282226%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=5Hu%2Bp9Ve1Pwvs25VD1GcV5EbiIkBElyD3lu965x75sE%3D&reserved=0" target="_blank" rel="noopener">Civic Action Center</A> on the eBay Main Street website. Enter your name and home address to get localized voting information, including how to file an absentee ballot, find your polling place, and learn if your state has made any modifications to this year’s voting process.</P>
<P style="font-weight: 400;"> </P>
<P style="font-weight: 400;">Thank you for being a part of our eBay community.</P>
<P style="font-weight: 400;"> </P>
<P style="font-weight: 400;">The eBay Government Relations Team</P>Wed, 30 Oct 2024 16:00:00 GMThttps://community.ebay.com/t5/Announcements/Election-Day-is-November-5th-Are-you-VoteReady/ba-p/34746975seller_news_team2024-10-30T16:00:00ZYour October Seller Update is here
https://community.ebay.com/t5/Announcements/Your-October-Seller-Update-is-here/ba-p/34742770
<P><SPAN>The busiest selling season of the year is just around the corner, so it’s the perfect time to roll out new features and updates to help you make the sale. </SPAN></P>
<P> </P>
<P><SPAN>First, we’re excited to introduce a suite of tools and features built to help you save time and sell more efficiently. You’ll also get access to a new funding program so you can quickly secure the funds you need to give your business a boost. Finally, read the latest on our improved policy on negative feedback removals, created to ensure your business is better protected.</SPAN></P>
<P> </P>
<P><FONT size="4"><STRONG>Here’s what’s new </STRONG></FONT></P>
<P> </P>
<P><STRONG>Tools you can trust</STRONG></P>
<P><SPAN>Create studio-quality photos with AI and price your items like a pro using Product research. Our latest suite of tools is here to help you sell with ease.</SPAN></P>
<P> </P>
<P><STRONG>Grow your business</STRONG></P>
<P><SPAN>Get quick access to the funds you need, whenever you need them, with Flexible Cash Advance. Plus, you’ll soon be able to boost your sales in Canada with eBay International Shipping’s increased item value limit.</SPAN></P>
<P> </P>
<P><STRONG>Seller protections </STRONG></P>
<P><SPAN>Enjoy enhanced protections with our updated policy on feedback removals. Additionally, it’s now easier for you to safeguard your high-value USPS shipments with ShipCover.</SPAN></P>
<P> </P>
<P><SPAN>Ready to dive into the details? Click the link below to read the October Seller Update. </SPAN></P>
<P> </P>
<P><A href="?x=https://www.ebay.com/sellercenter/resources/seller-updates/2024-october" target="_blank" rel="noopener"><STRONG>Read the news </STRONG></A></P>Tue, 29 Oct 2024 15:00:00 GMThttps://community.ebay.com/t5/Announcements/Your-October-Seller-Update-is-here/ba-p/34742770seller_news_team2024-10-29T15:00:00ZPrep your listings – Q&As are coming!
https://community.ebay.com/t5/Announcements/Prep-your-listings-Q-amp-As-are-coming/ba-p/34746536
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="EB-20472-NA_Social_SellerEng_eBayForBusinessSocialPosts_Nov2024_RW44_Items-QnA-Product-Launch-Thumbnail_1200x688_FINAL.jpg" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/898441iF53C7AB3E5014CEF/image-size/large?v=v2&px=999" role="button" title="EB-20472-NA_Social_SellerEng_eBayForBusinessSocialPosts_Nov2024_RW44_Items-QnA-Product-Launch-Thumbnail_1200x688_FINAL.jpg" alt="EB-20472-NA_Social_SellerEng_eBayForBusinessSocialPosts_Nov2024_RW44_Items-QnA-Product-Launch-Thumbnail_1200x688_FINAL.jpg" /></span></P>
<P><SPAN>The holiday rush is just around the corner, and buyers will be looking to make confident purchasing decisions for friends and family. This surge in interest means a flurry of questions for sellers, which can be overwhelming during the busy gifting season. To make things easier for you and your buyers, we’re excited to introduce Q&A – an upcoming feature on the eBay app on iOS and Android.</SPAN></P>
<P> </P>
<P><SPAN>With this feature, </SPAN><SPAN>you can now add item-specific Q&A directly from your conversations with buyers, with the information visible only on the relevant listing. Plus, </SPAN><SPAN>any custom questions you have added in your account settings will now be displayed across all of your listings. </SPAN></P>
<P> </P>
<P><SPAN>By showcasing these common questions and answers right on your item pages, you’ll help to reduce the number of inquiries you receive, saving you time in responding to each buyer. Additionally, you’ll increase buyer trust by providing essential information and expertise up front, supporting a swift and confident purchase decision.</SPAN></P>
<P><STRONG><BR /></STRONG><FONT size="5"><STRONG>Act now: Pre-answer frequently asked questions</STRONG></FONT></P>
<P> </P>
<P><SPAN>Currently, questions and answers are featured on your Contact Seller page – where buyers can reach out to you directly. When Q&A is live, the questions and answers that you’ve added to this page will automatically be showcased across all of your active listings, visible on both iOS and Android. </SPAN><SPAN><BR /><BR /></SPAN></P>
<P><SPAN>We encourage you to add any general questions to this page that apply to all of your listings and could be useful for buyers, especially with the holiday season approaching. For example, if you provide a special shipping option, </SPAN><SPAN>now is the perfect time to include this information in the Q&A on your Contact Seller page.</SPAN><SPAN> </SPAN></P>
<P> </P>
<P><SPAN>To add or update your questions and answers easily, simply log in, navigate to Account Settings on your browser, select 'Manage communications with buyers,' select ‘Edit’ next to “What buyers can do,” and then select 'Add another question' to input your question and answer.</SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN><SPAN><BR /></SPAN></P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ItemQA-prelaunch-image1 (3).png" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/898442i4E49054E34C2C4F6/image-size/large?v=v2&px=999" role="button" title="ItemQA-prelaunch-image1 (3).png" alt="ItemQA-prelaunch-image1 (3).png" /></span></P>
<P><SPAN><BR /></SPAN><FONT size="5"><STRONG>Later: Enhance your individual listings with specific Q&As</STRONG></FONT></P>
<P> </P>
<P><SPAN>Once Q&A is live, you can add questions and answers directly to an individual listing right from a conversation with a buyer from within the eBay app's messaging interface.</SPAN></P>
<P> </P>
<P><SPAN>The buyer’s question and your answer will be featured as a Q&A on the relevant listing. </SPAN><SPAN>This will be visible to all future buyers who view that listing, providing them with valuable information upfront.</SPAN></P>
<P> </P>
<P><SPAN>In future communications, we’ll explain the steps to utilize this feature.</SPAN></P>
<P> </P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ItemQA-prelaunch-image2 (2).png" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/898443i9BCB041D4A2C22B0/image-size/large?v=v2&px=999" role="button" title="ItemQA-prelaunch-image2 (2).png" alt="ItemQA-prelaunch-image2 (2).png" /></span></P>
<P><STRONG><BR /></STRONG><FONT size="5"><STRONG>Stay tuned for launch details</STRONG></FONT></P>
<P> </P>
<P><SPAN>We hope Q&A will be helpful to you in saving time and building buyer confidence this holiday season, reducing inquiries and fast-tracking purchases.</SPAN></P>
<P> </P>
<P><SPAN>We’ll be sure to notify you via </SPAN><A href="?x=https://www.instagram.com/ebayforsellers/" target="_blank" rel="noopener"><SPAN>Instagram</SPAN></A><SPAN> and the Community blog when Q&A is live, so you can further enhance your listings and streamline your communications with buyers right away.</SPAN></P>
<P> </P>
<P><SPAN>In the meantime, we recommend that you add frequently asked questions to your Contact Seller page now, so they appear across all of your listings when the feature goes live.</SPAN></P>
<P> </P>
<P><SPAN>As always, your <A href="?x=https://community.ebay.com/t5/Selling/Update-Prep-your-listings-Q-amp-As-are-coming/m-p/34751528#M2478226" target="_blank" rel="noopener">feedback</A> is appreciated, so don't hesitate to share your thoughts once you've had a chance to use Q&A.</SPAN></P>
<P> </P>
<P><SPAN>Happy selling this holiday season!</SPAN></P>
<P> </P>Mon, 28 Oct 2024 19:18:56 GMThttps://community.ebay.com/t5/Announcements/Prep-your-listings-Q-amp-As-are-coming/ba-p/34746536seller_news_team2024-10-28T19:18:56ZThe finishing touches for your holiday sales plans
https://community.ebay.com/t5/Announcements/The-finishing-touches-for-your-holiday-sales-plans/ba-p/34731223
<P><SPAN>With the busiest selling season just around the corner, now is the time to sharpen your sales strategy and ensure your eBay store is ready. Join eBay’s Winter Seller Check-In, November 14, 12PM PST / 3PM EST, to hear the latest eBay updates, insights and discover the tools that will help drive success as we close out the year. </SPAN></P>
<P> </P>
<P><SPAN><A href="?x=https://events.ringcentral.com/events/winter-seller-check-in_2024?utm_source=SNA_10.23&utm_campaign=Winter%20SCI_10.23%20SNA" target="_blank" rel="noopener">Register now! </A></SPAN></P>
<P> </P>
<P><SPAN>We have a packed agenda, focused on finishing touches to your holiday sales plans, including: </SPAN></P>
<P> </P>
<UL>
<LI><STRONG>Shipping Updates & Deadlines - </STRONG><SPAN>Ensure you’re up to date on the latest for holiday shipping, including combined options, key dates, and tips to handle the rush</SPAN></LI>
<LI><STRONG>Listing Tools Updates - </STRONG><SPAN>Discover AI-powered bulk listing tools for increased efficiency</SPAN></LI>
<LI><STRONG>Sales Strategies - </STRONG><SPAN>Get insights on buyer research and advertising to maximize your reach</SPAN></LI>
<LI><STRONG>Seller Hub Modernization - </STRONG><SPAN>Learn about a host of improvements that have been made across Seller Hub.</SPAN></LI>
<LI><LI-WRAPPER></LI-WRAPPER><STRONG>Discount Tools - </STRONG><SPAN>Learn about enhancements to the Send Offer, Sale Event, and coupon creation experiences on Seller Hub.</SPAN></LI>
<LI><STRONG>And more - </STRONG><SPAN>Did somebody say eBay swag?</SPAN></LI>
</UL>
<P><LI-WRAPPER> </LI-WRAPPER></P>
<P><SPAN>Be sure to register now. We can’t wait to see you there!</SPAN></P>
<P> </P>
<P><SPAN>Happy selling!</SPAN></P>
<P> </P>
<P> </P>
<P> </P>Wed, 23 Oct 2024 16:00:00 GMThttps://community.ebay.com/t5/Announcements/The-finishing-touches-for-your-holiday-sales-plans/ba-p/34731223seller_news_team2024-10-23T16:00:00ZNovember Update: Carrier Rate Increases for the 2024 Holiday Season
https://community.ebay.com/t5/Announcements/November-Update-Carrier-Rate-Increases-for-the-2024-Holiday/ba-p/34739216
<P><SPAN data-contrast="none">FedEx and UPS have both updated their peak season surcharge structure on eBay Labels effective November 11, 2024.</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P><STRONG><SPAN data-contrast="none">FedEx</SPAN></STRONG><SPAN> <BR /></SPAN><SPAN data-contrast="none">The <STRONG>Demand Surcharge</STRONG> is waived for the following FedEx services on eBay Labels through January 19, 2025: FedEx Ground and FedEx Home Delivery residential shipments, FedEx Ground Economy, FedEx 2Day, FedEx Standard Overnight and FedEx Priority Overnight.</SPAN><SPAN> </SPAN></P>
<P> </P>
<P><SPAN><SPAN class="TextRun SCXW154509085 BCX0" data-contrast="auto"><SPAN class="NormalTextRun SCXW154509085 BCX0">FedEx 2</SPAN><SPAN class="NormalTextRun SCXW154509085 BCX0">Day One Rate packages will have a per package </SPAN><SPAN class="NormalTextRun SCXW154509085 BCX0">Demand Surcharge</SPAN><SPAN class="NormalTextRun SCXW154509085 BCX0"> of $0.75</SPAN><SPAN class="NormalTextRun SCXW154509085 BCX0"> per package for Pak</SPAN><SPAN class="NormalTextRun SCXW154509085 BCX0">, </SPAN><SPAN class="NormalTextRun SCXW154509085 BCX0">Small and Medium </SPAN><SPAN class="NormalTextRun SCXW154509085 BCX0">Boxes, $</SPAN><SPAN class="NormalTextRun SCXW154509085 BCX0">0.74 for L</SPAN><SPAN class="NormalTextRun SCXW154509085 BCX0">arge Boxes and $0.70 for Extra Large Boxes.</SPAN></SPAN></SPAN></P>
<P><SPAN><SPAN class="EOP SCXW154509085 BCX0" data-ccp-props="{}"> </SPAN></SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P><SPAN data-contrast="none">Demand <STRONG>Additional Handing Surcharges</STRONG> on eBay Labels are discounted for the following services:</SPAN><SPAN> <BR /></SPAN></P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="seller_news_team_0-1730747356911.png" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/899356iAF2DAE91F1B7D5D4/image-size/large?v=v2&px=999" role="button" title="seller_news_team_0-1730747356911.png" alt="seller_news_team_0-1730747356911.png" /></span></P>
<P> </P>
<P><SPAN> </SPAN></P>
<P><STRONG><SPAN data-contrast="none">UPS</SPAN></STRONG><SPAN> <BR /></SPAN><SPAN data-contrast="none">A Demand Surcharge will apply to all UPS Ground, UPS Ground Saver, and UPS Air packages on eBay Labels:</SPAN><SPAN> <BR /></SPAN></P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="seller_news_team_0-1731692208390.png" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/900439iD9CE856BB18ACF6F/image-size/large?v=v2&px=999" role="button" title="seller_news_team_0-1731692208390.png" alt="seller_news_team_0-1731692208390.png" /></span></P>
<P> </P>
<P> </P>
<P><SPAN data-contrast="none">A Demand Surcharge will apply to packages that require Additional Handling and large Packages for all U.S. domestic, U.S. import, and U.S. export shipments on eBay Labels. A Demand Surcharge will apply to all packages that are Over Maximum Limits for all U.S. Domestic, U.S. import, and U.S. export shipments on eBay Labels:</SPAN><SPAN> <BR /></SPAN></P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="seller_news_team_2-1730747356913.png" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/899354iFDED683BFF1BD147/image-size/large?v=v2&px=999" role="button" title="seller_news_team_2-1730747356913.png" alt="seller_news_team_2-1730747356913.png" /></span></P>
<P> </P>
<P><SPAN data-contrast="none">We’ll continue to keep you updated on carrier rate updates throughout the season.</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">As always, thank you for selling on eBay.</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":220,"335559739":220}"> </SPAN></P>
<P> </P>
<P><EM><SPAN class="TextRun SCXW182405384 BCX0" data-contrast="auto"><SPAN class="NormalTextRun SCXW182405384 BCX0">Posted 10/21/24:</SPAN></SPAN><SPAN class="EOP SCXW182405384 BCX0" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":279}"> </SPAN> </EM></P>
<P><SPAN data-contrast="none">USPS will apply additional </SPAN><A href="?x=https://about.usps.com/newsroom/national-releases/2024/0905-usps-proposes-temporary-rate-changes-for-2024-holiday-shipping-season.pdf" target="_blank" rel="noopener"><SPAN data-contrast="none">rate increases</SPAN></A><SPAN data-contrast="none"> that will go into effect on October 27, 2024 for peak season. We’ve outlined the changes to eBay Labels below.</SPAN><SPAN> <BR /></SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P><STRONG><SPAN data-contrast="none">Zones 1-8 </SPAN></STRONG><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="seller_news_team_0-1729530649866.png" style="width: 595px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/897924i376FFC37D60E877D/image-dimensions/595x219?v=v2" width="595" height="219" role="button" title="seller_news_team_0-1729530649866.png" alt="seller_news_team_0-1729530649866.png" /></span></P>
<P> </P>
<P><STRONG><SPAN data-contrast="none">Flat Rate Envelopes & Boxes</SPAN></STRONG><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P><SPAN data-contrast="none">Priority Mail will see increases on flat rate envelopes and boxes ranging from $0.50 - $1.20. Priority Mail Express will increase $1.55 on all envelopes.</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P><STRONG><SPAN data-contrast="none">Cubic Pricing</SPAN></STRONG><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P><SPAN data-contrast="none">Priority Mail cubic pricing will increase from $0.30 - $0.80 and Ground Advantage cubic pricing from $0.30 - $1.25. </SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P><STRONG><SPAN data-contrast="none">Smart Ship Tip: </SPAN></STRONG><SPAN data-contrast="none">Even with these increases, you’ll still see significant savings purchasing your labels on eBay. The eBay </SPAN><A href="?x=https://www.ebay.com/shp/Calculator" target="_blank" rel="noopener"><SPAN data-contrast="none">shipping calculator</SPAN></A><SPAN data-contrast="none"> will automatically display the new rates on October 27, and we’ll continue to keep you updated on carrier rates throughout the season.</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":0,"335559739":0}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">As always, thank you for selling on eBay.</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"335551550":1,"335551620":1,"335557856":16777215,"335559738":220,"335559739":220}"> </SPAN></P>
<P> </P>
<P><EM>Posted 10/01/24: </EM></P>
<P><EM>As you may have seen, USPS®, FedEx® and UPS® have all started announcing temporary shipping cost increases for the upcoming peak holiday season. For full details, please visit each carrier’s site. </EM></P>
<P><EM> </EM></P>
<P><EM><STRONG>USPS</STRONG> </EM></P>
<P><EM>USPS announced <A href="?x=https://faq.usps.com/s/article/2024-Postage-Price-Change" target="_blank" rel="noopener">peak season rates</A> beginning October 6, 2024. However, most of these charges will not apply when you purchase your labels on eBay. </EM></P>
<P><EM> </EM></P>
<P><EM>Shipments that will have the published peak season surcharges applied on eBay Labels are: </EM></P>
<UL>
<LI data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><EM>Packages shipping to Zone 9 (US Territories and some military addresses) </EM></LI>
</UL>
<UL>
<LI data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><EM>Packages weighing 21 lbs or more (all zones) </EM></LI>
</UL>
<UL>
<LI data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><EM>Packages with a <A href="?x=https://ir.ebaystatic.com/pictures/aw/shipping/DIM_Weight_Guide.pdf" target="_blank" rel="noopener">dimensional (DIM) weight</A> of 21 lbs or more (all zones) </EM></LI>
</UL>
<UL>
<LI data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><EM>Packages shipping to or from Alaska, Hawaii and Puerto Rico <BR /> </EM></LI>
</UL>
<P><EM><STRONG>FedEx</STRONG> </EM></P>
<P><EM>While base package pricing has not increased, FedEx has published a full schedule regarding additional handling surcharges, oversize surcharges and demand surcharges for all domestic FedEx shipments this season, including eBay Labels. </EM></P>
<P><EM> </EM></P>
<UL>
<LI data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><EM>Additional Handling Surcharges: <BR />Beginning September 30, FedEx is increasing the additional handling surcharge to $7.75 - $10.00. For eBay Labels, all you need to do is enter correct weights and dimensions when printing your label, and we will calculate the surcharges for you. </EM></LI>
</UL>
<UL>
<LI data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><EM>Per Package Demand Surcharges: <BR />Also beginning September 30, demand surcharges of $1.00 - $3.15 will go into effect, depending on service and date range. </EM></LI>
</UL>
<UL>
<LI data-leveltext="" data-font="Symbol" data-listid="9" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><EM>Oversize surcharges: <BR />For packages over 50 lbs., there will be oversize charges of $39.50 - $100.00, depending on service and date range. </EM></LI>
</UL>
<P><EM> </EM></P>
<P><EM>Here’s the link to review the details regarding all <A href="?x=https://www.fedex.com/en-us/shipping/rate-changes/demand-surcharges.html" target="_blank" rel="noopener">FedEx demand surcharges.</A> </EM></P>
<P><EM> </EM></P>
<P><EM><STRONG>UPS®</STRONG> <BR />At this time, UPS will not apply peak surcharges this holiday season when you use eBay Labels. Learn more about the <A href="?x=https://www.ups.com/assets/resources/webcontent/en_US/PeakDemandSurcharges_US.pdf" target="_blank" rel="noopener">UPS peak season rate update.</A> </EM></P>
<P><EM> </EM></P>
<P><EM><STRONG>Smart Ship Tip</STRONG>: Label pricing adjustments post shipment can be both unexpected and costly. You can help <A href="?x=https://www.ebay.com/sellercenter/shipping/smart-ship-tips/shipping-label-adjustments" target="_blank" rel="noopener">avoid these surcharge</A>s by accurately measuring and entering the <A href="?x=https://www.ebay.com/sellercenter/shipping/smart-ship-tips/shipping-label-adjustments" target="_blank" rel="noopener">weight and dimension</A>s of your package when you print your shipping label. </EM></P>
<P><EM> </EM></P>
<P><EM>We know how important shipping is for online businesses, especially during the peak holiday season. We’ll continue to work closely with the carriers throughout the season and update our community as needed. </EM></P>
<P><EM> </EM></P>
<P><EM>As always, thank you for selling on eBay. </EM></P>
<P><EM> </EM></P>
<P><EM>The Shipping Team </EM></P>
<P> </P>Fri, 15 Nov 2024 17:38:16 GMThttps://community.ebay.com/t5/Announcements/November-Update-Carrier-Rate-Increases-for-the-2024-Holiday/ba-p/34739216seller_news_team2024-11-15T17:38:16ZForms 1099-K to be delivered electronically
https://community.ebay.com/t5/Announcements/Forms-1099-K-to-be-delivered-electronically/ba-p/34731884
<P><SPAN>We’re changing how we deliver Forms 1099-K, </SPAN><SPAN>an IRS information return that includes the gross amount of all your reportable payments within a calendar year</SPAN><SPAN>. Over the next 45 days, your delivery preference for Form 1099-K will automatically be switched to electronic delivery. You will receive an email confirmation notifying you of the change. </SPAN></P>
<P> </P>
<P><SPAN>As a reminder, we are required to issue Forms 1099-K to sellers who meet </SPAN><A href="?x=https://www.ebay.com/help/selling/fees-credits-invoices/ebay-form-1099k?id=4794" target="_blank" rel="noopener"><SPAN>reportable criteria</SPAN></A><SPAN> for gross payouts from eBay sales during a given calendar year. The Form is issued by January 31 of the following calendar year. When it becomes available, sellers are notified via email and can easily and immediately download an electronic Form 1099-K. Only sellers who meet the gross payouts from eBay sales </SPAN><A href="?x=https://www.ebay.com/help/selling/fees-credits-invoices/ebay-form-1099k?id=4794" target="_blank" rel="noopener"><SPAN>criteria</SPAN></A><SPAN> will be issued a Forms 1099-K. </SPAN></P>
<P><SPAN><BR /></SPAN><SPAN>After October 31, 2024, you can update your </SPAN><A href="?x=https://www.ebay.com/sh/fin/taxforms" target="_blank" rel="noopener"><SPAN>delivery preference</SPAN></A><SPAN> to receive a paper Form 1099-K. In order to receive a paper Form 1099-K for tax year 2024, you’ll need to update your delivery preference by December 31, 2024. </SPAN></P>
<P><SPAN><BR /></SPAN><SPAN>If you have any questions or concerns, just </SPAN><A href="?x=https://www.ebay.com/help/home" target="_blank" rel="noopener"><SPAN>get in touch</SPAN></A><SPAN>. We’re here to help. </SPAN></P>
<P> </P>
<P><SPAN>Thanks for being part of the eBay community</SPAN></P>Fri, 18 Oct 2024 00:51:41 GMThttps://community.ebay.com/t5/Announcements/Forms-1099-K-to-be-delivered-electronically/ba-p/34731884seller_news_team2024-10-18T00:51:41ZIntroducing the eBay Circular Fashion Fund
https://community.ebay.com/t5/Announcements/Introducing-the-eBay-Circular-Fashion-Fund/ba-p/34731448
<P><SPAN>Applications are now open for the eBay Circular Fashion Fund.</SPAN></P>
<P> </P>
<P><SPAN>For over 25 years, eBay has been at the forefront of the circular economy, transforming how fashion is bought and sold. Today, we're kicking off a new initiative to empower you—the innovators, change-makers, and eco-conscious businesses—to help us change how the world thinks about circular fashion. </SPAN></P>
<P> </P>
<P><SPAN>The Circular Fashion Fund is seeking businesses eager to challenge the norm with innovative technologies and circular practices that can revolutionize the fashion industry.</SPAN></P>
<P> </P>
<P><SPAN>Successful applicants will receive:</SPAN></P>
<UL>
<LI style="font-weight: 400;" aria-level="1"><SPAN>Up to $50,000 in funding to expand their business</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><SPAN>A bespoke mentorship program with industry experts</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><SPAN>Exclusive networking opportunities</SPAN></LI>
<LI style="font-weight: 400;" aria-level="1"><SPAN>A chance at $300,000 in investment, awarded to one global winner</SPAN></LI>
</UL>
<P> </P>
<P><SPAN>Ready to lead the sustainable fashion movement? We're here to elevate your ideas and help you shape the future of the circular economy. </SPAN></P>
<P> </P>
<P><SPAN>Applications are open now through November 15, 2024. If you’ve been shortlisted, you’ll be informed by November 27, 2024. T&Cs apply.</SPAN></P>
<P> </P>
<P><SPAN>Find out more about the judging process and eligibility criteria and submit your application below. </SPAN></P>
<P> </P>
<P><A href="?x=https://www.ebay.com/sml/circular-fashion-innovation-fund-apply#form-id-105" target="_blank" rel="noopener"><SPAN>Apply now. </SPAN></A></P>Wed, 16 Oct 2024 16:00:00 GMThttps://community.ebay.com/t5/Announcements/Introducing-the-eBay-Circular-Fashion-Fund/ba-p/34731448seller_news_team2024-10-16T16:00:00ZMeet the Sellers: Daniel and Kristi export NYC sneaker culture worldwide on eBay
https://community.ebay.com/t5/Announcements/Meet-the-Sellers-Daniel-and-Kristi-export-NYC-sneaker-culture/ba-p/34721541
<P> </P>
<P><SPAN><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FOAQW9xZvN10%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DOAQW9xZvN10&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2FOAQW9xZvN10%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="600" height="337" scrolling="no" title="Exporting NYC sneaker culture worldwide" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></SPAN></P>
<P> </P>
<P><SPAN>In New York’s Lower East Side, where sneaker culture reigns supreme, it’s not uncommon to see a line wrapping around the block outside of District One, a resale store “for the people.” Opened in 2021 by native New Yorkers and husband-and-wife duo Daniel Arango and Kristi Gonzalez, the shop is known for dropping the latest releases and selling pre-owned sneakers for a steal.</SPAN></P>
<P> </P>
<P><SPAN>Daniel made a name for himself in the streets lining up for new releases, and used that credibility to join forces with his rival shoe seller, Simon Lum, leading to the launch of two brick-and-mortar stores. He’s also been a prominent seller on eBay since 2007, moving over 14,000 pairs and bringing NYC’s sneaker scene to enthusiasts worldwide.</SPAN></P>
<P> </P>
<P><SPAN>We sat down with Daniel and Kristi of </SPAN><A href="?x=https://www.ebay.com/str/districtoneny" target="_blank" rel="noopener"><SPAN>District One</SPAN></A><SPAN> to hear how they turned their passion for sneakers into a profitable business, in their own words:</SPAN></P>
<P><SPAN><BR /></SPAN><FONT size="4"><STRONG>A love of NYC and sneakers</STRONG></FONT></P>
<P> </P>
<P><SPAN>Daniel: We were both born and raised in NYC and have extreme pride. I’m from Queens and Kristi is from the Lower East Side. Being from New York and opening a sneaker store in New York and running what I think may be the biggest buy-sell-trade business in New York is a blessing, and we're so proud. </SPAN></P>
<P> </P>
<P><SPAN>Kristi: Actually our store name, District One, is an homage to the Lower East Side. District 1 is the school district in the heart of the neighborhood, where Daniel and I met in high school. I wanted a name that would represent where the store is and where we came from. No matter where we go from here, this is where we started. </SPAN></P>
<P> </P>
<P><SPAN>Daniel: New Yorkers have always been ahead of the game when it comes to sneakers. </SPAN><SPAN>Since I was a kid, I’ve loved seeing what sneakers people were wearing. I couldn’t afford them, and my mom would only buy me one or two pairs a year. As I got older, I wanted to amass a collection, and that’s what ultimately led me to reselling.</SPAN><SPAN><BR /></SPAN></P>
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<P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-2.jpg" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/896850iB753D8E54929ECC4/image-size/large?v=v2&px=999" role="button" title="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-2.jpg" alt="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-2.jpg" /></span></P>
<P> </P>
<P><STRONG><FONT size="4">Their journey from streets to storefront</FONT> </STRONG></P>
<P> </P>
<P><SPAN>Daniel: My journey in the sneaker business began 12 years ago. I would line up for new releases in NYC, take them home, and then list them on eBay and sell them for more. Once I graduated from college, I decided I was going to focus full-time on reselling. I started buying everything that was coming out and listing them on eBay.</SPAN></P>
<P> </P>
<P><SPAN>Kristi: In 2015, Daniel asked me if I’d quit my corporate job and join him because he couldn’t keep up with the demand. I used my background in customer service and retail to help him scale the business so he could focus on what he was really good at, finding the dopest sneakers in NYC.</SPAN></P>
<P> </P>
<P><SPAN>Daniel: In 2019, we partnered up with Simon, my main competitor. We joined forces to sell out of an office, and then used the profit to open District One in the Lower East Side in 2021. It was life-changing for us and we made more money than we ever have. From there, we opened our second storefront in February and continue to scale.</SPAN></P>
<P> </P>
<P><SPAN>I think our street cred is why we’re one of the most well-respected sneaker resellers in New York, but also the country. We put in our work in the streets for seven years and started from zero. People know we’re fair, we don’t overprice our sneakers just to make a dollar.</SPAN><SPAN><BR /></SPAN></P>
<P> </P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-4.jpg" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/896857i1CA499F3DFBD6976/image-size/large?v=v2&px=999" role="button" title="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-4.jpg" alt="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-4.jpg" /></span></P>
<P> </P>
<P><STRONG><FONT size="4">Selling to collectors and everyday New Yorkers</FONT> </STRONG></P>
<P> </P>
<P><SPAN>Daniel: We basically sell a lifestyle. So without the sneaker community, we wouldn’t be anything. Sneakerheads cash out all the time for the newest releases, both in our store and on eBay. So we cater to a lot of collectors as well as average people who just want a nice pair of sneakers. </SPAN></P>
<P> </P>
<P><SPAN>Kristi: My favorite shoes that we currently sell for collectors are the Futura Nike SB Dunks. </SPAN><SPAN>Futura aka Leonard McGurr is</SPAN><SPAN> a graffiti artist whose work is reflective of the Lower East Side and New York in the ‘90s when there was graffiti art everywhere. Another favorite is the Bad Bunny Adidas Gazelle San Juan. Bad Bunny is a popular musician from Puerto Rico who speaks to the plight of Latinos and celebrates our culture.</SPAN></P>
<P> </P>
<P><SPAN>Daniel: We also sell what everyday New Yorkers are wearing. The trend has evolved recently from Jordans to Asics and New Balances to Hokas and On Clouds. We carry shoes in a wide range of prices, so you can walk in the store with $20, $50, $100, or even six figures and find a pair. There’s something for everybody.</SPAN></P>
<P> </P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-5.jpg" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/896856i7DADB4878D380CB5/image-size/large?v=v2&px=999" role="button" title="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-5.jpg" alt="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-5.jpg" /></span></P>
<P> </P>
<P><I><SPAN>The Futura Nike SB Dunks (left) and the</SPAN></I> <I><SPAN>Bad Bunny Adidas Gazelle San Juan (right) are two of Daniel and Kristi’s favorite sneaker collabs.</SPAN></I></P>
<P> </P>
<P> </P>
<P><FONT size="4"><STRONG>Dropping sneakers on eBay to create hype</STRONG></FONT></P>
<P> </P>
<P><SPAN>Kristi: We do what we call drops on eBay. Every Wednesday and Saturday we schedule a bunch of new listings to go live at a certain time and advertise it on our </SPAN><A href="?x=https://www.instagram.com/districtoneny/?hl=en" target="_blank" rel="noopener"><SPAN>Instagram</SPAN></A><SPAN> and </SPAN><A href="?x=https://www.tiktok.com/@districtoneny?lang=en" target="_blank" rel="noopener"><SPAN>TikTok</SPAN></A><SPAN> channels. It excites buyers and helps them know when they can get the new merchandise. </SPAN></P>
<P> </P>
<P><SPAN>What sells in our eBay store is a little different than what sells in our brick-and-mortar store. On eBay, there’s a wider audience, so we see a ton of sales for Jordans and Adidas. People also love vintage sneakers on eBay, so we sell a lot of Nike Dunks and other shoes from the early ‘00s like the Adidas Yeezy Boost 750. Pricier stuff sells well on eBay, too.</SPAN></P>
<P> </P>
<P><SPAN>Daniel: Having an established brand outside of eBay that’s trustworthy differentiates us from other eBay sellers. With around 8,500 people following our eBay store, we get a lot of repeat customers. So we reach out to that community and provide exceptional customer service so they’ll stick around.</SPAN><SPAN><BR /></SPAN></P>
<DIV id="tinyMceEditorseller_news_team_3" class="mceNonEditable lia-copypaste-placeholder"> </DIV>
<P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="Snapinsta.app_436243598_18428602531052367_7147064884011475229_n_1080 (2).jpg" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/896853iF4480A98A75A3765/image-size/large?v=v2&px=999" role="button" title="Snapinsta.app_436243598_18428602531052367_7147064884011475229_n_1080 (2).jpg" alt="Snapinsta.app_436243598_18428602531052367_7147064884011475229_n_1080 (2).jpg" /></span></P>
<P> </P>
<P><FONT size="4"><STRONG>Their advice for sellers </STRONG></FONT></P>
<P> </P>
<P><SPAN>Daniel: Everyone wants to open a sneaker store, and I find it amusing because we didn’t open one until we were 10 years in and had saved up a lot of money. I recommend selling out of your house until you’ve built up some capital.</SPAN></P>
<P> </P>
<P><SPAN>Also, follow the trends, and don’t be scared to evolve your business. You can’t be hard-headed when the market is changing. The market doesn’t care about your feelings, and you’ll get left behind if you don’t adjust. Be malleable, and never get stuck in one way. We sell our product differently every year.</SPAN></P>
<P> </P>
<P><SPAN>Lastly, ensure your sneakers are authentic. We hired someone with 10 years of experience in authenticating sneakers, and we look at every shoe with two pairs of eyes before we make an offer on it.</SPAN></P>
<P> </P>
<P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-3.jpg" style="width: 999px;"><img src="https://community.ebay.com/t5/image/serverpage/image-id/896858i9D87F766411518AA/image-size/large?v=v2&px=999" role="button" title="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-3.jpg" alt="241004_Seller_spotlight_DistrictOne_v1-inc-16x9-image-3.jpg" /></span></P>
<P> </P>
<P><FONT size="4"><STRONG>Giving back to the Lower East Side</STRONG></FONT></P>
<P> </P>
<P><SPAN>Daniel: We do a lot for our Lower East Side community. We've given away thousands of pairs since we opened, and we give out turkeys at Thanksgiving and free food at events. People call us a bank because we’re open 7 days a week, and we buy 200 pairs of shoes a day from regular, everyday people. We pay out same-day and we’ve helped neighbors in a pinch pay for weddings, funerals, and cancer treatments.</SPAN></P>
<P> </P>
<P><SPAN>As first and second-generation Latinos, we’re grateful to have made it to the point where we can care for a lot of people. Right now we have 21 employees, and in five years I hope we have 100. We just want to keep pushing and creating opportunities and becoming financially independent. But we’re only 32 years old, we’re not retiring yet.</SPAN></P>
<P> </P>
<P><I><SPAN>Explore our </SPAN></I><A href="?x=https://community.ebay.com/t5/Announcements/bg-p/Announcements" target="_blank" rel="noopener"><I><SPAN>Seller Community page</SPAN></I></A><I><SPAN> to read more stories about eBay businesses.</SPAN></I></P>Wed, 09 Oct 2024 19:00:00 GMThttps://community.ebay.com/t5/Announcements/Meet-the-Sellers-Daniel-and-Kristi-export-NYC-sneaker-culture/ba-p/34721541seller_news_team2024-10-09T19:00:00ZSeller Protections are in place for sellers impacted by Hurricane Milton
https://community.ebay.com/t5/Announcements/Seller-Protections-are-in-place-for-sellers-impacted-by/ba-p/34720405
<P><SPAN data-contrast="none">As Hurricane Milton and its effects are felt across Florida, </SPAN><SPAN data-contrast="none">our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier. </SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">If your business is impacted, eBay will automatically protect your seller performance, including: </SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
<UL>
<LI><SPAN data-contrast="none">Your Late Shipment Rate (LSR) defects</SPAN><SPAN data-ccp-props="{}"> </SPAN></LI>
<LI><SPAN data-contrast="none">Your valid tracking upload rate </SPAN><SPAN data-ccp-props="{}"> </SPAN></LI>
<LI><SPAN data-contrast="none">Item Not Received (INR) cases due to late delivery along with any Negative or Neutral Feedback if you uploaded tracking before the case was opened and have a physical scan from the carrier</SPAN><SPAN data-ccp-props="{}"> </SPAN></LI>
</UL>
<P><SPAN data-contrast="none">We’re continuing to make necessary adjustments to delivery date estimates so that your buyers have accurate expectations. </SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">As always, thank you for selling on eBay.</SPAN><SPAN data-ccp-props="{}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">The eBay Shipping Team</SPAN><SPAN data-ccp-props="{}"> </SPAN></P>Tue, 08 Oct 2024 20:05:01 GMThttps://community.ebay.com/t5/Announcements/Seller-Protections-are-in-place-for-sellers-impacted-by/ba-p/34720405seller_news_team2024-10-08T20:05:01ZEssential Resources from eBay Open 2024
https://community.ebay.com/t5/Announcements/Essential-Resources-from-eBay-Open-2024/ba-p/34711793
<P><SPAN>Now that eBay Open 2024 has wrapped up, we want to support your continued growth and success. Below are some essential resources to help you implement the incredible insights shared, and leverage the connections you’ve made. </SPAN></P>
<P> </P>
<P><SPAN><div class="video-embed-center video-embed"><iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F9F6UhfqHTWY%3Ffeature%3Doembed&display_name=YouTube&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D9F6UhfqHTWY&image=https%3A%2F%2Fi.ytimg.com%2Fvi%2F9F6UhfqHTWY%2Fhqdefault.jpg&type=text%2Fhtml&schema=youtube" width="600" height="337" scrolling="no" title="eBay Open 2024 Recap" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"></iframe></div></SPAN></P>
<P> </P>
<UL>
<LI><SPAN>Replay: With so many great sessions offered at eBay Open 2024, it’s likely that there are presentations you missed, or would like to rewatch. The event’s Replay tab offers all Keynotes, Training Sessions, Category Breakouts, and Seller Labs for on demand viewing. Additionally, you can find the videos on </SPAN><A href="?x=https://www.youtube.com/playlist?list=PLRjGZp9Hk7D75YbNanht_yj_4TvKUBRQ4" target="_blank"><SPAN>eBay’s YouTube Page. </SPAN></A></LI>
</UL>
<P> </P>
<UL>
<LI><SPAN>Winter Seller Check-In: Ensure you're ready for the Holiday season by joining us November 14, for our Winter Seller Check-in. The two-hour virtual event provides quick tips on winter shipping, promotional strategies, time saving bulk listing and more. </SPAN><A href="?x=https://events.ringcentral.com/events/winter-seller-check-in_2024?utm_source=SNA&utm_campaign=10.3%20SNA_%20Open%20Resources%20" target="_blank" rel="noopener"><SPAN>Register now</SPAN></A></LI>
</UL>
<P> </P>
<UL>
<LI><SPAN>Seller Spotlights: Every seller has a unique and inspiring story for why they sell on eBay. The Seller Spotlight series sits down with sellers to understand how they got here, and what excites them to grow their business. </SPAN><A href="?x=https://www.youtube.com/playlist?list=PLRjGZp9Hk7D4owp3M_7omn2QGjzPoF7Bo" target="_blank"><SPAN>Watch now</SPAN></A><SPAN> </SPAN></LI>
</UL>
<P> </P>
<UL>
<LI><SPAN>Follow us on Instagram: Offering weekly news, updates, inspiration, and soon a holiday giveaway, the @ebayforsellers Instagram is your consistent source for all things eBay selling. </SPAN></LI>
</UL>
<P> </P>
<UL>
<LI><SPAN>Seller Meetings: Connect with your community at seller-led meetings in your area. Meet like minded sellers to support the growth of your business and create lasting relationships. </SPAN><A href="?x=https://sellerevents.ebay.com/sellermeetings/" target="_blank"><SPAN>Find one in your area now</SPAN></A><SPAN>!</SPAN></LI>
</UL>
<P> </P>
<P><SPAN>We hope to see you in November for our Winter Seller Check-in! </SPAN></P>
<P> </P>
<P><SPAN>As always, thank you for selling on eBay!</SPAN></P>Thu, 03 Oct 2024 19:00:17 GMThttps://community.ebay.com/t5/Announcements/Essential-Resources-from-eBay-Open-2024/ba-p/34711793seller_news_team2024-10-03T19:00:17ZCarrier Rate Increases for the 2024 Holiday Season
https://community.ebay.com/t5/Announcements/Carrier-Rate-Increases-for-the-2024-Holiday-Season/ba-p/34706228
<P>As you may have seen, USPS®, FedEx® and UPS® have all started announcing temporary shipping cost increases for the upcoming peak holiday season. For full details, please visit each carrier’s site.</P>
<P> </P>
<P><STRONG>USPS </STRONG></P>
<P>USPS announced peak season rates beginning October 6, 2024. However, most of these charges will not apply when you purchase your labels on eBay.</P>
<P> </P>
<P>Shipments that will have the published peak season surcharges applied on eBay Labels are: </P>
<UL>
<LI>Packages shipping to Zone 9 (US Territories and some military addresses) </LI>
<LI>Packages weighing 21 lbs or more (all zones) </LI>
<LI>Packages with a dimensional (DIM) weight of 21 lbs or more (all zones)</LI>
<LI>Packages shipping to or from Alaska, Hawaii and Puerto Rico</LI>
</UL>
<P><STRONG>FedEx </STRONG></P>
<P>While base package pricing has not increased, FedEx has published a full schedule regarding additional handling surcharges, oversize surcharges and demand surcharges for all domestic FedEx shipments this season, including eBay Labels.</P>
<P> </P>
<UL>
<LI><STRONG>Additional Handling Surcharges:</STRONG> Beginning September 30, FedEx is increasing the additional handling surcharge to $7.75 - $10.00. For eBay Labels, all you need to do is enter correct weights and dimensions when printing your label, and we will calculate the surcharges for you.</LI>
</UL>
<UL>
<LI><STRONG>Per Package Demand Surcharges:</STRONG> Also beginning September 30, demand surcharges of $1.00 - $3.15 will go into effect, depending on service and date range.</LI>
<LI><STRONG>Oversize surcharges:</STRONG> For packages over 50 lbs., there will be oversize charges of $39.50 - $100.00, depending on service and date range.</LI>
</UL>
<P>Here’s the link to review the details regarding <A href="?x=https://www.fedex.com/en-us/shipping/rate-changes/demand-surcharges.html" target="_blank" rel="noopener">all FedEx demand surcharges.</A></P>
<P> </P>
<P><STRONG>UPS® </STRONG></P>
<P>At this time, UPS will not apply peak surcharges this holiday season when you use eBay Labels. Learn more about the <A href="?x=https://www.ups.com/assets/resources/webcontent/en_US/PeakDemandSurcharges_US.pdf" target="_blank" rel="noopener">UPS peak season rate update</A>.</P>
<P> </P>
<P><STRONG>Smart Ship Tip:</STRONG> Label pricing adjustments post shipment can be both unexpected and costly. You can help <A href="?x=https://www.ebay.com/sellercenter/shipping/preparing-your-shipment/packaging-and-measuring" target="_blank" rel="noopener">avoid these surcharges</A> by accurately measuring and entering the <A href="?x=https://www.ebay.com/sellercenter/shipping/preparing-your-shipment/packaging-and-measuring" target="_blank" rel="noopener">weight and dimensions</A> of your package when you print your shipping label.</P>
<P> </P>
<P>We know how important shipping is for online businesses, especially during the peak holiday season. We’ll continue to work closely with the carriers throughout the season and update our community as needed.</P>
<P> </P>
<P>As always, thank you for selling on eBay.</P>
<P> </P>
<P>The Shipping Team</P>Tue, 01 Oct 2024 17:28:43 GMThttps://community.ebay.com/t5/Announcements/Carrier-Rate-Increases-for-the-2024-Holiday-Season/ba-p/34706228seller_news_team2024-10-01T17:28:43ZSeller Protections are in place for sellers impacted by Hurricane Helene
https://community.ebay.com/t5/Announcements/Seller-Protections-are-in-place-for-sellers-impacted-by/ba-p/34699350
<P><SPAN data-contrast="none"><STRONG>Update:</STRONG> As many states (including South Carolina, Georgia, Florida, North Carolina, Virginia and Tennessee) face extended recovery efforts from the storm and its effects, please note that Seller Protections will be applied to shipments into and out of these areas.</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">We encourage sellers to follow local guidance on safety precautions and to check with their local carrier locations on service schedules. If you aren't able to process your sales as normal, learn more about the option to </SPAN><A href="?x=https://www.ebay.com/help/selling/selling-tools/time-away?id=5137" target="_blank"><SPAN data-contrast="none">schedule time away</SPAN></A><SPAN data-contrast="none"> and temporarily adjust your business model. </SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">Please stay safe and thank you for selling on eBay.</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">Originally posted September 26, 2024:</SPAN><SPAN data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,"335559737":0,"335559738":0,"335559739":160,"335559740":259}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">As Hurricane Helene and its effects approach Florida and the Southeast, </SPAN><SPAN data-contrast="none">our primary concern is that you and your close ones stay safe. However, you may also be concerned about shipping delays for items already shipped or difficulties getting sold items to your carrier. </SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">If your business is impacted, eBay will automatically protect your seller performance, including: </SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </SPAN></P>
<UL>
<LI><SPAN data-contrast="none">Your Late Shipment Rate (LSR) defects</SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </SPAN></LI>
<LI><SPAN data-contrast="none">Your valid tracking upload rate </SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </SPAN></LI>
<LI><SPAN data-contrast="none">Item Not Received (INR) cases due to late delivery along with any Negative or Neutral Feedback if you uploaded tracking before the case was opened and have a physical scan from the carrier</SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </SPAN></LI>
</UL>
<P><SPAN data-contrast="none">We’re continuing to make necessary adjustments to delivery date estimates so that your buyers have accurate expectations. </SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">As always, thank you for selling on eBay.</SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </SPAN></P>
<P> </P>
<P><SPAN data-contrast="none">The eBay Shipping Team</SPAN><SPAN data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </SPAN></P>Mon, 30 Sep 2024 18:56:16 GMThttps://community.ebay.com/t5/Announcements/Seller-Protections-are-in-place-for-sellers-impacted-by/ba-p/34699350seller_news_team2024-09-30T18:56:16ZOur Fall Q&A Episode
https://community.ebay.com/t5/What-s-New/Our-Fall-Q-amp-A-Episode/ba-p/34697522
<DIV class="" data-block="true" data-editor="3fgf" data-offset-key="4qkhr-0-0">
<DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="4qkhr-0-0"><SPAN data-offset-key="4qkhr-0-0">This week, Griff and Kayomi break down the time-saving benefits of our new AI-powered bulk listing tool before diving into our quarterly Q&A.</SPAN></DIV>
</DIV>
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<DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="6nvim-0-0"><SPAN data-offset-key="6nvim-0-0">Our hosts address concerns about unreceived returns, tracking your shipment with eBay Standard Envelope, and best practices for handling an item delayed in transit, giving you the answers you need to run your best business.</SPAN></DIV>
</DIV>
<DIV class="" data-block="true" data-editor="3fgf" data-offset-key="1nbbn-0-0">
<DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="1nbbn-0-0"><SPAN data-offset-key="1nbbn-0-0"> </SPAN></DIV>
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<DIV class="public-DraftStyleDefault-block public-DraftStyleDefault-ltr" data-offset-key="epj35-0-0"><SPAN data-offset-key="epj35-0-0">Plus, a very special announcement from your podcast team that you don’t want to miss.<BR /><BR /><A href="?x=https://community.ebay.com/t5/eBay-for-Business/Ep-312-Our-Fall-Q-amp-A-Episode/ba-p/34694224" target="_blank" rel="noopener">Tune In</A></SPAN></DIV>
</DIV>Wed, 25 Sep 2024 15:54:22 GMThttps://community.ebay.com/t5/What-s-New/Our-Fall-Q-amp-A-Episode/ba-p/34697522community_team2024-09-25T15:54:22ZEp 312 || Our Fall Q & A Episode
https://community.ebay.com/t5/eBay-for-Business/Ep-312-Our-Fall-Q-amp-A-Episode/ba-p/34694224
<P><IFRAME src="https://player.cohostpodcasting.com/148bc1a6-9b9c-40fa-bc4d-e016a3f91c46/d508735e-e2b0-4660-9427-bce29e742333" width="100%" height="200px" frameborder="no" scrolling="no" seamless=""></IFRAME></P>
<DIV id="overview">
<DIV class="overview_container">
<P>The week, Kayomi and Griff answer your questions; What to do if a return is shipped by the buyer but never received; eBay Standard Envelope and tracking; Item delayed in transit; Buyer requests to split up a lot; and auction winner requests to hold off shipping in order to combine shipping. Plus a special announcement from your podcast team. <BR /><STRONG>Episode Links:</STRONG><BR /><A href="?x=https://www.ebay.com/sellercenter/shipping/choosing-a-carrier-and-service/ebay-standard-envelope" target="_blank" rel="noopener noreferrer"><FONT color="0000FF">eBay Standard Envelope </FONT></A><BR /><BR /><STRONG>Recurring Links:</STRONG><BR /><A href="?x=https://community.ebay.com/t5/eBay-for-Business/bg-p/ebayforbusiness" target="_blank"><FONT color="0000FF">eBay for Business Podcast</FONT></A><BR /><A href="?x=https://connect.ebay.com/srv/survey/a/sellerops.podcast" target="_blank" rel="noopener noreferrer"><FONT color="0000FF">eBay for Business Podcast Listener Survey</FONT></A><BR /><A href="?x=http://ebay.com/announcements" target="_blank" rel="noopener noreferrer"><FONT color="0000FF">eBay Seller News Announcements</FONT></A><BR /><A href="?x=http://facebook.com/ebayforbusiness" target="_blank" rel="noopener noreferrer"><FONT color="0000FF">eBay for Business Facebook</FONT></A><BR /><A href="?x=http://ebay.com/sellercenter" target="_blank" rel="noopener noreferrer"><FONT color="0000FF">eBay Seller Center</FONT></A><BR /><A href="?x=http://ebay.com/help/home" target="_blank" rel="noopener noreferrer"><FONT color="0000FF">eBay Help</FONT></A><BR /><A href="?x=https://sellerevents.ebay.com/sellermeetings/" target="_blank" rel="noopener noreferrer"><FONT color="0000FF">eBay Local Seller Events</FONT></A><BR /><A href="?x=https://www.ebay.com/sh/landing" target="_blank" rel="noopener noreferrer"><FONT color="0000FF">Seller Hub</FONT></A><BR /><A href="?x=https://pages.ebay.com/seller-center/sellerevents/index.html" target="_blank" rel="noopener noreferrer"><FONT color="0000FF">eBay Events</FONT></A></P>
</DIV>
</DIV>
<DIV id="transcript"><BR /><BR /><BR /><STRONG>Kayomi:</STRONG> I'm Kayomi Kayoshi. <BR /><BR /><STRONG>Griff:</STRONG> And I'm Griff and this is the eBay for business podcast, your source for the information and inspiration to help you start, manage, and grow your own business in the world's most powerful marketplace. And this is episode three twelve. Welcome, Kayomi. <BR /><BR /><STRONG>Kayomi:</STRONG> Hello, Griff. How are you? <BR /><BR /><STRONG>Griff:</STRONG> I'm okay. I know we're recording this on a Friday, but by the time this launches, we'll be sitting next to each other in, in San Jose <BR /><BR /><STRONG>Kayomi:</STRONG> for eBay open. We'll be face to face. Yes. <BR /><BR /><STRONG>Griff:</STRONG> I'm looking forward to it. I haven't been to San Jose for a while. I know you were just there. <BR /><BR /><STRONG>Kayomi:</STRONG> Yeah. I mean, I barely have unpacked from that trip, so I’ll just zip it back up and take it with me. <BR /><BR /><STRONG>Griff:</STRONG> I guess there will be a few sellers on campus, although most of the action is online and at the, there's some kickoff. What day is are the kickoff parties again? <BR /><BR /><STRONG>Kayomi:</STRONG> Kickoff Fridays are Tuesday, September twenty fourth. <BR /><BR /><STRONG>Griff:</STRONG> Ah, okay. So we will be there. Am I right in saying there'll be some sellers in the, in the office? <BR /><BR /><STRONG>Kayomi:</STRONG> I think so. I think Yeah. There might be a couple. Mhmm. <BR /><BR /><STRONG>Griff:</STRONG> Okay. Good. Alright. So, it'd be fun to see everyone. I can't wait. And, fun to see you. <BR /><BR /><STRONG>Kayomi:</STRONG> I know. It'll be fun to see you. I don't know when the last time we saw each other face to face, I think, earlier this year. <BR /><BR /><STRONG>Griff:</STRONG> It was in the spring. Remember it was when we had that team building <BR /><BR /><STRONG>Kayomi:</STRONG> or something. Yeah. Yeah. Well, Graff, I know we don't have a guest this week because it's our quarterly q and a episode. <BR /><BR /><STRONG>Griff:</STRONG> That's right. It is our q and a episode, and we have a choice selection of seller questions coming up. But first, I think there's something in the news, isn't there this week? <BR /><BR /><STRONG>Kayomi:</STRONG> Yes. We have one news item this week. Last week, eBay announced the first phase launch of a brand new AI driven bulk listing tool. This new tool can create listings simply by scanning a batch of item photos you provide. The tool scans the photos, suggests categories, titles, and item specifics, and generates ready to publish draft listings. You can review the listing details for accuracy and post them in bulk live to the site all in a fraction of the time. To learn more about this new feature, visit the post on the announcement board at community dot ebay dot com. Click the seller news to find this and all previous announcements of interest to all eBay sellers. <BR /><BR /><STRONG>Griff:</STRONG> Well, there it is. Another use of AI here on eBay. I know it's kinda contentious with some sellers. <BR /><BR /><STRONG>Kayomi:</STRONG> I know. I think it was worded well, though. I mean, the purpose of AI on the site is to save you time and to help simplify these processes. We always suggest and, like, encourage people to, like, review whatever the AI spits out. Review it, edit it if needed before posting. I would not trust it completely a hundred percent by now, but, yeah, I think it's a great tool. <BR /><BR /><STRONG>Griff:</STRONG> And isn't that a way when you edit it to, help AI learn? <BR /><BR /><STRONG>Kayomi:</STRONG> Exactly. I think it's kinda like a symbiotic relationship. The more you put into it, the more it'll get out of it, and then the more it'll benefit you in the future. <BR /><BR /><STRONG>Griff:</STRONG> Yeah. And then one day you'll wake up and there'll be a robot in your, workspace packing your items and sending off your lit your shipments. It's great. It's the future. <BR /><BR /><STRONG>Kayomi:</STRONG> You sound like my mother, every time I bring up AI, she's like, you need to watch this Terminator movie. And I'm like, oh, God. Okay. <BR /><BR /><STRONG>Griff:</STRONG> Yeah. Okay. I don't think Skynet's in our future. Perhaps it is. I don't know at this point. <BR /><BR /><STRONG>Kayomi:</STRONG> We can only wait and see. <BR /><BR /><STRONG>Griff:</STRONG> Yeah. So you can read that announcement again. You don't it's not mandatory. You can test it out. Hey. Anything that saves time is worth a try. And like we said, if it's not perfect, just edit what's there. I'm I'm sure it'd be even it's still gonna be a time saver in most cases because, it's editing is a little bit different than having to enter all that data in yourself manually. <BR /><BR /><STRONG>Kayomi:</STRONG> Yeah. From scratch. Yeah. <BR /><BR /><STRONG>Griff:</STRONG> Well, thank you for the news. And now it's question time1 <BR /><BR /><STRONG>Kayomi:</STRONG> You've got questions. <BR /><BR /><STRONG>Griff:</STRONG> We've got answers for this, our quarterly all q and a episode. And if I may, Kayomi would you mind reading our first question? <BR /><BR /><STRONG>Kayomi:</STRONG> But of course, Griff. This was sent by Daniel to podcast at ebay dot com. Hello, Kayomi and Griff. Love listening to the podcast. I have two questions. <BR /><BR /><STRONG>Griff:</STRONG> Maybe we should take them one at a time, shall we? <BR /><BR /><STRONG>Kayomi:</STRONG> Yes. That sounds like a plan. Alright. Daniel's first question is, what to do when I get a return request and I accept the return, but the item gets lost by USPS when being shipped back to me. I usually issue a refund without having the item returned for less expensive items, but what about expensive items? The buyer did their part and shipped it back, but USPS has lost the item. Should I refund the buyer even though I didn't get the item back and file a claim with USPS, or is there something else that I can do? <BR /><BR /><STRONG>Griff:</STRONG> I don't think this happens very often, but, yeah, this is, this is tricky. So, Daniel, with a eBay managed return, the window of time for refunding a buyer doesn't officially start until the tracking for that item shows that the buyer has shipped it and it's been delivered to your address. But that said, if the item was expensive, that value is something every seller has to determine, by the way, what is the, you know, the the ceiling for what is expensive and isn't. And if you wanna have the item back before refunding, and if tracking shows the buyer did ship the item, tracking shows that means tracking shows an acceptance scan or a transit point at some somewhere along the path back, but delivery back hasn't happened to you, ask the buyer to open a case. EBay will sometimes refund the the buyer out of eBay's pocket. Another option is to is to let the buyer know that the parcel shows it's still in transit back to you and to ask them have a little patience when this has happened to me. And it has happened to me over the years, maybe a few times. I kindly ask the buyer to wait for, like, another x amount of time, like, a week or so to see if it shows up. In the meantime, you have the tracking number. You can also ask the carrier to check on the parcel status and you can file a missing package claim if it if they can't find it. Now many times this can result in the package being found. It's like a miracle. And the buyer ultimately receives the you the you, the seller, I mean, received the package back and then you can refund. If not, then you can be on record that the package has gone missing and you may recoup the item value from the carrier depending on how the item was insured. So it's not a cut and dry thing. Whether or not you should refund is up to you. If it's low value and for me, for example, low value is anything under fifty bucks, I'll take the loss and write it off. And if it does come back, if you give the refund and the package suddenly shows up, well then, you know, it kinda worked out. If it doesn't show up, you have to file a missing package and you may be able to recoup from the carrier. <BR /><BR /><STRONG>Kayomi:</STRONG> Alright. Okay. Here is part two to Daniel's question. I have purchased many trading cards that were shipped through eBay standard envelope and sometimes I never received the cards and the tracking hasn't updated. I talked to the post office and they said that they cannot track the tracking number since it is not a USPS tracking number. Yeah. We know where this is going. Is there anything that I can do but issue an item not received to the seller? Thanks for your help, Daniel. <BR /><BR /><STRONG>Griff:</STRONG> You have seen this, haven't you,Kayomi? On the discussion board. Yeah. I have too. Okay. So actually, USPS actually can track the parcel, maybe not to the same extent as a regular package because it's an envelope. But many USPS clerks still seem to be kind of in the dark about this service, this eBay standard envelope service, which was created with eBay in a partnership with USPS. So, yeah, it's not that it's not tracked. It may not be tracked to the same extent, but they it is a tracking number that USPS can use. <BR /><BR /><STRONG>Kayomi:</STRONG> However, we have heard this happening from a few buyers and sellers. And as a buyer, you can and should file an item not received case with eBay. Depending on the total purchase amount of the items in the eBay standard envelope shipped, the seller may be off the hook for issuing the refund. In that case, eBay will issue it to you out of pocket. <BR /><BR /><STRONG>Griff:</STRONG> Yeah. That's true. In fact, I I think a lot of sellers aren't aware of this. It's a good point. You should know that each eBay standard envelope shipment includes a twenty dollar shipping protection plan on a single order and up to fifty dollars on combined orders if you put more two or more cards in the envelope. And this is to help in case of lost or damaged items. So, yeah, the with that protection, I would, as a buyer, not worry about the seller so much. You didn't get your cards. You need to get some redress, and the way to do that is to open an item not received case. <BR /><BR /><STRONG>Kayomi:</STRONG> If you are a seller and your buyer claims that they have not received the item or item sent via eBay standard envelope, we suggest working with them to resolve the issue and then raise a claim with the included shipment protection to cover your losses. <BR /><BR /><STRONG>Griff:</STRONG> If you need to understand or you wanna learn more about eBay standard envelope, you can do so either on seller center. If you click the shipping tab, you can find a link to the splash page for eBay standard envelope. You can also find information on the help and contact pages by searching eBay standard envelope. <BR /><BR /><STRONG>Kayomi:</STRONG> I think a lot of not misinformation, but maybe lack of information from people. So definitely recommend looking into this. <BR /><BR /><STRONG>Griff:</STRONG> And there is a lot of discussion online about the tracking for eBay standard envelope. And I think the situation last time I inquired with the shipping team is it's getting better and better. But it was one of the reasons why we just didn't wanna release this to all pertinent categories because we knew that this could be a bumpy rollout a few years ago when we introduced it. And we have extended the service to a few more categories, and that will continue over time as long as we see that the service overall is working well for both buyers and sellers. Our next question that was sent is a variation of Daniel's first question, and this was sent in by a seller called Intrepid Store. And he writes, well, hello. I have a question for you. My buyer opened a case for item not received. I dropped off the item the following day after receiving the order. Because it was more than two weeks since shipment and despite buyer being amenable to wait for a few more days, I had to refund because I don't want ding on my account. I'm a new eBay seller, and I wanna keep my status on the up and up. I refunded the buyer on Thursday, and now Saturday was just contacted by the buyer saying that he's received the item. So how can I get paid back the amount I refunded the buyer? Please advise. Thank you. Well, this is one of those questions because unfortunately, unless the buyer is willing to send you payment, which by the way is not easy to do and we'll explain in a minute why, you're pretty much out of luck here. <BR /><BR /><STRONG>Kayomi:</STRONG> Crystal, in this situation, what should Intrepid Store have done differently? <BR /><BR /><STRONG>Griff:</STRONG> Well, since the buyer agreed to wait for a few more days, you probably should have told them, you would wait for, say, a week, and if it didn't arrive, then issue a refund. A buyer in this situation can stipulate in the case process that they're willing to wait. So, it's not necessarily that eBay will simply automatically refund. We assume the item had tracking. Right? I think that's goes without saying. And delivery delays happen. Usually, eBay doesn't require a refund if the tracking shows the item is still in transit, but there is a point of time in which eBay will issue a refund without tracking showing delivery if it's gone on for a long time. <BR /><BR /><STRONG>Kayomi:</STRONG> And we have to mention that the way eBay messaging is currently set up, arranging for the buyer to send payment to you through a third party payment processor like PayPal, for example, is pretty difficult. <BR /><BR /><STRONG>Griff:</STRONG> Yes. <BR /><BR /><STRONG>Kayomi:</STRONG> If you send a request through eBay messaging, you could receive a warning from eBay about outside trading. If a buyer tries to send you their payment processor email or phone number, they could also receive a warning. <BR /><BR /><STRONG>Griff:</STRONG> Yeah. I know. This is so frustrating. I know. But there is that obstacle. Is this an ideal situation? I gotta admit, personally, absolutely not. I really believe we should have some sort of process and system in place that allows for buyers in this situation like yours to send payment. But at the moment, there isn't one. So if you wanna pursue it, you're gonna have to improvise and do it yourself, and that's all I'll say about that. <BR /><BR /><STRONG>Kayomi:</STRONG> Well, our next question is from the seller Mary who writes, I am a long time eBayer. My username is Mary the family manager. I have recently returned to selling on eBay on a limited basis selling personal items no longer needed. I have found your podcast to be very helpful and eagerly await each week's episode. Why thank you, Mary. Recently, I was contacted by a potential buyer regarding one of my listings. I had a lot of twelve women's tops for sale at a fixed price and was not taking offers. She wanted only five of them and asked if I would split the lot. Because the listing was getting a lot of views with few watchers, I was inclined to work with her. In hindsight, maybe twelve was too many items. In any case, I was not sure how to handle her request to split the lot. What I did was end the listing with twelve tops, then I relisted it, including only the five tops she wanted, and I messaged her to let her know. She was appreciative and purchased the new listing immediately. Was this a good way to handle the situation? Thank you so much, Mary Walcott. Mhmm. Well, Mary, I'm so glad that that story had a happy ending, and it was an excellent way to handle the situation. You obliged the buyer's not unreasonable request, in the buyer purchase the items they wanted. Remember, the point of listing on eBay is to sell, which you did. So congratulations. <BR /><BR /><STRONG>Griff:</STRONG> Yeah. Congratulations, Mary. You did exactly the right thing. This type of buyer request, Mary, is not unusual, by the way. We hear about this happening a lot and it's perfectly okay. It's a great way as you said, maybe twelve was too many items. It's a good way to learn what works and what doesn't work. And in this case, it ended up working out really well. So congratulations again and you're one smart ducky. You know exactly what you're doing, so keep doing it. <BR /><BR /><STRONG>Kayomi:</STRONG> Yeah. You're getting back into the swing of things already. <BR /><BR /><STRONG>Griff:</STRONG> Exactly. Now our last question is from seller Kim who posted her question on our eBay for business podcast Facebook group. So I thought we should post it here and give her an answer. Kim asks, I have a buyer who won two auctions and is currently bidding on another auction of mine. The last auction ends in four days. They're asking me to hold the first two auctions and ship with the third. How does this affect me? If I don't ship in a timely manner, I get a ding. Right? Should I let customer service know? Any advice? They have not paid for the first two yet. Well, Kim, first thing, don't contact customer service. This is not the kind of thing you should ask them. Again, this is not an unusual request, especially for sellers who tend to list in the auction style format where the seller has stipulated a shipping fee, and the buyer has won two or more of the seller's auction listings. So what the what's happening here, and I'm sure it's plain to you, is the buyer is hoping for a reduction in shipping charges if you ship all three items together. What I love here is the assumption they're gonna win the third one. It's, you know, it's like it's mine. <BR /><BR /><STRONG>Kayomi:</STRONG> Confident. <BR /><BR /><STRONG>Griff:</STRONG> Yeah. They could lose that. <BR /><BR /><STRONG>Kayomi:</STRONG> So But, yeah, like you said, this is not unusual, and I feel like I hear about this happening all the time when people wanna combine shipping with auctions. <BR /><BR /><STRONG>Griff:</STRONG> Yeah. And <BR /><BR /><STRONG>Kayomi:</STRONG> I know that some sellers who sell in the auction format will often add terms to their description stating that they will combine shipping, but the buyer has to hold off payment for the auction listings one, at which point the seller will send an invoice for combining shipping for the lot. <BR /><BR /><STRONG>Griff:</STRONG> That's a common thing, isn't it? We see that a lot. Other sellers, by the way, who sell on the auction format will sometimes state the opposite. They'll say they do not combine shipping. This could, be due to the size, maybe, of the items, the weight, the fragility, the value of the items. Maybe they're antiques, maybe they are, you know, maybe it's artwork, whatever. So in that particular case, the seller probably doesn't want to combine them in one package. So they'll say we can't, unfortunately combine shipping. So they let the the buyers know beforehand. <BR /><BR /><STRONG>Kayomi:</STRONG> And, Kim, the fact of the matter is that you as the seller are free to accept or decline such buyer requests. I know from experience that many sellers will decline these requests if they are sent after a buyer has won an auction listings. Again, it is up to you, the seller, not the buyer. <BR /><BR /><STRONG>Griff:</STRONG> Yeah. And it's it is important if you're a buyer, if you're interested in having this kind of arrangement that you don't wait until you've won some items. You actually contact the seller beforehand so that you get a clear picture whether or not they're going to say yes or no. So, yeah. For your situation, Kim, as a seller, the clock for shipping within your stated handling time only starts when a buyer pays for an item. So you you don't have to worry about the ding if they haven't paid. If the buyer has already paid, well, if you want to avoid the ding, you'd have to ship within your handling time or else you will take that hit to your on time shipping metric. Keep in mind that that metric like all of the others, they have a percentage buffer. I can't remember if it's three or five percent so that you can as a seller accommodate the occasional request like this one without risking your status. Now, if the buyer hasn't paid, then you can at your discretion accept or decline the buyer's request to ship the items together. If you do agree to combine shipping for auction listings that close over a period of time, there's one other step you want to do after you've communicated with that buyer. You're going to want to add that buyer's user ID to your payment exclusion list. This is a little known setting in your seller preferences. By adding the buyer's user ID to this list, the buyer will not receive payment requests from eBay or risk getting an unpaid item strike because they haven't paid. <BR /><BR /><STRONG>Kayomi:</STRONG> Very interesting. Where would one find this buyer exemption list, Griff? <BR /><BR /><STRONG>Griff:</STRONG> Well, I'm glad you asked, Kayomi. To find this list, you just go to my eBay, then click the accounts tab. From there, click selling preferences. You'll see it at the bottom of the left hand column, and then the edit link for the setting that's labeled preferences for items awaiting payment. Add the user ID of the buyer to the text box provided and then click save. And if, your buyer is a regular customer for whom you're willing to combine purchases over a period of time, you can keep their ID on the list. Yeah. So, oh, and one more important point, if you agree to defer payment in a situation like this, be sure to make a window of time clear to the buyer. Like, you know, okay, I'll give you a week or I'll give you two weeks. Don't just leave it open ended. <BR /><BR /><STRONG>Kayomi:</STRONG> Yeah. Clear communication. Well, Griff, are you ever faced with the situation or are you ever faced with a request like this? If so, are you more inclined to accept, deny? Where do you fall? <BR /><BR /><STRONG>Griff:</STRONG> It's not applicable for me because I only use the auction form on on very rare occasions, and I don't think I've used it in a long time. But when I did, the items I use it for are either too big, too fragile, or too valuable to combine them safely in one package. So when I've done it in the past, I've made it clear that I'm unable to combine shipping. Now I wanna make a point here. Wording is important when you're writing your terms of service. Try to avoid saying things like, I do not combine shipping because that sounds really harsh. Say something instead like, unfortunately, we're unable to combine shipping for this item. So whenever your terms of service states something that you won't do, make sure you use the word unable instead of don't or won't. <BR /><BR /><STRONG>Kayomi:</STRONG> That's a great point. And I think that that's a note I can take from my personal book. Earlier when I mentioned that I learned I was a very direct person, this was news to me. And I feel like I usually if I was filling this out, I would have said I do not combine shipping. <BR /><BR /><STRONG>Griff:</STRONG> So I, I list, mostly fragrances. And when I list, I've got a huge list waiting to go up. And because I use eBay International Shipping, that precludes that category. But occasionally, a buyer from outside the United States will search ebay dot com and they'll see the listing. And I'll get a request saying, oh, won't you ship this to me here in Germany or China, wherever? And I'll say, no, I can't. And in my those listings, I usually I used to have a statement says, I can't ship this item to destinations outside of the US. I think when we started EMA International Shipping, I may have taken that out, but that reminds me I wanna I might wanna put it back in. I don't get that many requests, maybe a couple of year. <BR /><BR /><STRONG>Kayomi:</STRONG> Mhmm. Okay. <BR /><BR /><STRONG>Griff:</STRONG> But I remember when we used to talk about listing quality, one of the things that we used to always say is, how you voice or how you you word your terms of service is almost more important than the terms of service themselves. You don't see it much anymore. But back in the early days till about maybe ten years ago on eBay, I would constantly run into listings. I know they're still out there. I still see them. They're just not that many where the terms of service are like a list of, you know, the ten commandments of thou shall not, thou shall it's so off putting. <BR /><BR /><STRONG>Kayomi:</STRONG> Yeah. I mean, it's kind of jarring reading it. <BR /><BR /><STRONG>Griff:</STRONG> Yeah. It is absolutely it's like, I don't know if I wanna buy from this person. I think if I do one wrong move, I'm gonna, like, get, you know, stung or something. So <BR /><BR /><STRONG>Kayomi:</STRONG> I know. Yeah. But that's a good point. Softening it up a little. Putting some cushion in. <BR /><BR /><STRONG>Griff:</STRONG> Exactly. Well, those were our questions. I hope they, you enjoyed them. We, wanna thank all of you who sent in questions this week. Thanks always for the questions. And now a special announcement. Now as of this episode, the eBay for business podcast is discontinuing production. We want to thank the many sellers and eBay employees who've been guests on our podcast since its launch in August of 2018. And we would also be remiss without recognizing our past co hosts, Alan Aizbitt, Doug Smith, Audrey Tracy, Liz Austin, Brian Burke, and of course, Kayomi Kayoshi. <BR /><BR /><STRONG>Kayomi:</STRONG> That's me. <BR /><BR /><STRONG>Griff:</STRONG> Yes. Our library of past episodes will remain available throughout two thousand twenty five, but I do encourage you to download those that are a special interest. We also encourage you to check out many of the wonderful eBay and selling related podcasts online. There are so many. Just search on the terms eBay selling, e commerce. Tons of sellers out there are offering really good podcasts. So, check them out. <BR /><BR /><STRONG>Kayomi:</STRONG> And you can still post your questions about selling on eBay to our eBay community forums at community.ebay.com. <BR /><BR /><STRONG>Griff:</STRONG> Well, of course, the eBay community is always a great place to find answers and support. <BR /><BR /><STRONG>Kayomi:</STRONG> Oh, yeah. <BR /><BR /><STRONG>Griff:</STRONG> And finally, we want to thank all of you who have supported our podcast over the last six years. Your questions have helped make this podcast so interesting and often really entertaining. Sometimes I just I get your emails and I just, you know, laugh at some of the things that you guys say. So thank you for sending them in. And they've certainly kept us on our toes. They've been proof that I don't know everything. I had to research almost every question that comes in. We hope we were always able to provide you with answers that helped you manage your eBay business. <BR /><BR /><STRONG>Kayomi:</STRONG> And I cannot express my gratitude enough, but I'm so happy that I stepped out of my comfort zone a little to join you as a cohost, Griff. I've enjoyed every minute of it, and I now have a treasure trove of information, fun stories like you were just talking about, and fond memories from both you and also the listeners. <BR /><BR /><STRONG>Griff:</STRONG> Yes. <BR /><BR /><STRONG>Kayomi:</STRONG> Thank you all so much for tuning in, supporting us, and welcoming me with open arms as the new cohost earlier this year. And Griff, thank you so much for having me. <BR /><BR /><STRONG>Griff:</STRONG> Kayomi, it was a pleasure. It's been such a joy watching you grow so much in just a few months. It hasn't even been a year yet. So thank you. Yeah. Well, I've enjoyed working with you and, who knows? We may work together again, so fingers crossed. <BR /><BR /><STRONG>Kayomi:</STRONG> Yeah. You're gonna boomerang. Yeah. When you're ninety, we're gonna do twenty years from now, we'll do a reunion episode. <BR /><BR /><STRONG>Griff:</STRONG> Okay. It's you're on. I'll put it on my calendar. And now for the last time, we roll the credits. Georgea Mpampanis has been our monthly co host and guest coordinator. Thank you, Georgea. <BR /><BR /><STRONG>Kayomi:</STRONG> And I'm your weekly co host, Kayomi Kayoshi. <BR /><BR /><STRONG>Griff:</STRONG> And I'm your editor in chief and your honored host, Griff. The eBay for Business podcast has been produced in house and distributed by Quill and cohost. Bye bye, Kayomi. <BR /><BR /><STRONG>Kayomi:</STRONG> Bye, Griff. See you later. <BR /><BR /><STRONG>Griff:</STRONG> Yeah. We'll see you. So long, everyone, and continued happy selling.</DIV>Tue, 24 Sep 2024 12:00:00 GMThttps://community.ebay.com/t5/eBay-for-Business/Ep-312-Our-Fall-Q-amp-A-Episode/ba-p/34694224podcast_team2024-09-24T12:00:00Z
